Part-Time Patient Services Representative - UnitedHealth Group : Job Details

Adheres to standards of professionalism set by Practice Always maintains professional appearance by adhering to dress code and wearing identification badge Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members Functions as a member of a team committed to quality patient care Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice Attends and participates in mandatory quarterly staff meetings / huddles Completes Mandatory Education timely and consistently Attends and participates in training, review classes and projects as assigned Handles difficult situations and people with tact, professionalism and H. E. A. R. T. Accurately documents patient complaints and concerns, ensuring the patient feels heard and supported. Appropriately escalates issues to ...Patient Services, Representative, Part-Time, Patient, Insurance, Healthcare