Part-time Patient Care Associate - Optum : Job Details

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Join Optum, a global leader in healthcare that is dedicated to improving lives through innovative technology and patient-centered care. A career with us means you'll play a vital role in connecting individuals with essential resources, pharmacy benefits, and healthcare options that empower them to lead healthier lives. Here, we prioritize a culture of inclusion, offer talented colleagues, and present numerous opportunities for career development. Be a part of something greater as we advance health optimization on a global scale. Come make a lasting impact with us.

The Part-Time Patient Care Associate will provide exceptional service in a clinical or front office environment. This role is responsible for a wide range of clerical and administrative tasks essential for patient care, including welcoming and checking in patients, managing phone communications, processing payments, and handling paperwork in a fast-paced and customer-focused clinical setting.

This position is part-time with flexibility to work various 8-hour shifts throughout our 24/7 operating hours. Occasionally, overtime may be required based on organizational needs. The work location is 532 W Pittsburgh Street, Greensburg, PA 15601.

We offer comprehensive training for 3-4 weeks, which includes 20 buddy shifts and a computer training program lasting about a week. Training hours will be coordinated with your mentor's schedule.

Key Responsibilities:

• Engage directly with patients and families, completing the registration process through accurate collection of demographics, health information, and verification of insurance benefits.
• Utilize computer systems to enter or verify patient information in real-time, ensuring data accuracy and completeness.
• Gather necessary clinical details and manage referrals, pre-certifications, and authorizations as per insurance requirements.
• Verify insurance coverage and benefits, and generate price estimates as needed.
• Collect patient co-pays and discuss financial obligations in a compassionate manner.
• Identify and address outstanding balances from prior visits, working to collect any amounts due.
• Collect data directly from patients to confirm and arrange appointments with providers before discharge.
• Respond empathetically to patient inquiries concerning routine and sensitive matters.
• Generate and analyze patient data reports, addressing any discrepancies as required.
• Maintain up-to-date knowledge of registration processes across various clinical areas.

You'll be recognized for your performance and find a rewarding environment that encourages growth and success while preparing you for future roles.

Required Qualifications:

• High School Diploma or GED (or higher).
• At least 1 year of customer service experience in a healthcare, office, or call center environment.
• Ability to work part-time and flexibility for occasional overtime as needed.

Preferred Qualifications:

• Experience with Microsoft Office Suite.
• Experience in hospital patient registration, physician offices, or medical settings.
• Knowledge of insurance reimbursement and financial verification processes.
• Familiarity with processing financial payments.
• Working knowledge of medical terminology.
• Understanding of insurance policies and procedures.
• Basic math skills for financial transactions.

Soft Skills:

• Excellent interpersonal, communication, and customer service skills.

Physical and Work Environment:

• Ability to stand for extended periods (10 to 12 hours) while using a workstation on wheels with a phone/headset.

*Note: The sign-on bonus is exclusive to external candidates. Current employees of UnitedHealth Group, UnitedHealthcare, or related entities are ineligible for this bonus.*

Compensation is determined by various factors, including local labor markets, education, work experience, and certifications. We offer a comprehensive benefits package, including incentive and recognition programs, equity stock purchase options, and 401k contributions (benefits are subject to eligibility requirements). At UnitedHealth Group, we are committed to helping everyone live their healthiest lives while addressing health disparities and making equitable care a priority.

UnitedHealth Group is an Equal Employment Opportunity employer. Applications are welcomed from qualified candidates regardless of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status.

UnitedHealth Group is a drug-free workplace. Candidates must pass a drug test before employment begins.