PART-TIME / ON-CALL NETWORK TEAM ASSOCIATE - Compass Group : Job Details

Salary: $25/hr - $27/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

As a Part-Time / On-Call Network Team Associate with the Rapport Network Team, you will serve as a key ambassador of the Rapport brand, providing high-level guest services and front-of-house support across multiple client sites throughout New York City. This mobile role requires flexibility, adaptability, and a professional demeanor as you travel to various locations to deliver seamless, on-site coverage based on operational needs. You will often be the first point of contact for clients, guests, recruits, and employeescreating a warm and welcoming environment while ensuring a secure and professional experience. Responsibilities may include reception services, guest escorting, switchboard operation, and administrative support. This role requires a high level of discretion, attention to detail, and the ability to maintain service excellence in fast-paced and varied environments.

Please note: Hours are not guaranteed and are based on assignment availability. Travel within New York City is required.

Essential Duties and Responsibilities:

• Greet and acknowledge all guests with warmth and professionalism.
• Anticipate and address guest needs, providing timely and attentive service.
• Handle all guest service inquiries, including senior receptionist requests, with efficiency and care.
• Monitor and process visitor registrations using centralized email inboxes and scheduling platforms.
• Escort high-touch clients and VIP guests to their meeting destinations, ensuring a polished experience.
• Promote a collaborative work environment through regular communication and coordination with on-site teams and departments.
• Maintain a clean, organized, and professional front desk and reception area at all times.
• Ensure a smooth arrival and departure experience for all guests, leaving a lasting positive impression.
• Act as the first point of contact in the lobby for daily activity and emergency situations, remaining alert and responsive.
• Take ownership of any service challenges in the lobby, resolving them directly or escalating appropriately.
• Support various administrative tasks and perform additional duties as assigned.

Qualifications:

• Prior experience in client service, reception, or hospitality-related roles.
• Strong communication skills and a passion for delivering exceptional guest experiences.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to stand and walk for extended periods of time.
• Must be comfortable working independently and adapting to new environments.
• Some college or professional training in hospitality or related fields is preferred.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.