Part Time Member Service Representative (Call Center) - Broadview Federal Credit Union : Job Details

Part Time Member Service Representative (Call Center)

Broadview Federal Credit Union

Job Location : Albany,NY, USA

Posted on : 2025-08-15T11:33:26Z

Job Description :
In the role of Member Service Representative (MSR), this individual will deliver consultative service and assistance to credit union members over the phone. Responsibilities include (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering relationships with members to enhance satisfaction. The MSR will also facilitate targeted referrals to internal business partners, contributing to the development of deeper member relationships. Moreover, the role involves educating members on credit union products, ensuring compliance with policies and regulations, and providing assistance with account maintenance. Essential Job Functions/ Responsibilities: Handle member inquires of moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools and taking call types such as online banking, loan inquiries, stop payments, debit card issues, credit card inquiries, ACH transact...Member Service, Call Center, Representative, Part Time, Service, Business Partner, Retail, Banking
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