Part-Time Guest Service Representative - Hilton Hotels : Job Details

As a Guest Service Representative, you will play a crucial role in delivering exceptional experiences to our guests. Your primary responsibilities will include welcoming guests, managing their check-in and check-out processes, and ensuring a seamless stay throughout their time at our hotel.

Key Responsibilities:

• Warmly greet guests, accurately complete the registration process, and assist with room assignments and details.
• Support guests during check-out, ensuring all services and charges are accurate, and facilitate processing of various payment methods.
• Maintain an extensive knowledge of hotel amenities, services, room types, and local attractions and respond effectively to guest inquiries.
• Utilize up-selling techniques to promote hotel offerings and enhance occupancy rates.
• Address and resolve guest inquiries and complaints promptly in a friendly manner to ensure guest satisfaction.
• Manage and relay messages and information for guests in a courteous and efficient way.

What We're Looking For:

At Hilton, we value our Team Members, who embody our commitment to hospitality, integrity, teamwork, and accountability. We seek individuals who demonstrate:

• Exceptional customer service skills and a passion for creating memorable guest experiences.
• Dependability and strong work ethic.
• Ability to adapt to changing situations and solve problems effectively.

Why Join Us?

Hilton has been a leader in the global hospitality industry for almost a century, dedicated to providing an unmatched experience to our guests. Joining our team means you will be part of an inspiring atmosphere where you can thrive, learn, and grow while making a meaningful impact.

Benefits:

• Flexible pay options through DailyPay.
• Exclusive travel discounts through the Go Hilton program.
• Comprehensive health insurance for you and your family.
• Employee Stock Purchase Program at a discount.
• Supportive parental leave policies.
• Access to education through our partnership with Guild Education.
• Mental health resources.
• Generous paid time off policies.
• Matching 401k plan.

Compensation: $22.50 per hour