Part Time Front Desk Agent - The Marcus Corporation : Job Details

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh's fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we'd love to welcome you aboard. What will you be doing? The Front Desk Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. • Review arrivals noting special requests, blocking rooms as needed. • Check in and out hotel guests in a confident, professional and friendly manner. • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. • Follow established key control policy. • Ensure proper credit policies are followed. • Submit all lost & found articles accompanied by a completed lost & found report. • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. • Verify credit limit report. • Monitor room availability throughout the day. • Review daily the selling status of the hotel using yield management system. • Attend department meeting once a month. • Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What do you bring to the role? • High school diploma or general education degree (GED) required. • Previous experience in a Front Desk or customer-facing role is preferred. • Knowledgeable of immediate area, services, attractions, and events. • Flexible schedule, able to work evenings, weekends and holidays. • Work well under pressure, dealing with many arrivals and departures within a short period of time. • Familiar with hotel systems and operations, and the ability to enter in information accurately. What's in it for you? • Room discounts at Marcus Hotels & Resorts and IHG-branded properties • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa • Two for one movie theater coupons at Marcus Theatres • Ability to grow your career and transfer from one property to another • Paid time off • Flexible scheduling • Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer. #KMPH