Part-Time Customer Service - City of Elmhurst : Job Details

City of Elmhurst Employment Opportunity Part-Time Customer Service Representative Position Summary Under general supervision, this part-time position is primarily responsible for handling routine office support services in the Finance Department. There is a high volume of customer interaction in both person and telephone calls responding to and resolving, customer concerns, complaints and questions for utility billing, parking permits, citations, vehicle licenses, and real estate transfer taxes. Essential Functions

• Answer and direct incoming calls on the Switchboard.
• Takes payments at a customer service counter. Enters cash receipts; balances cash, checks, and charges for deposit preparation daily.
• Performs entry of accounts payable information into the City's software system.
• Provides information to the public or to City or departmental staff that requires the use of judgment and the explanation of policies, rules or procedures.
• Enters and retrieves data from a variety of software applications and conducts account research to provide information to customers.
• Contributes to the efficiency and effectiveness of the department's service to customers by offering suggestions and participating as an active member of a work team.
• Performs a variety of general office support work such as organizing and maintaining various files, typing correspondence and data entry.
• Establishes and maintains office files; researches and compiles information from such files; assists in purging files as required.
• Answers customer service telephone calls related to City services, including utility billing, parking inquiries and general switchboard calls.
• Provides general support to other department functions through cross training, covering specific roles or duties as needed.
• Performs such office support activities as opening and distributing mail, processing outgoing mail, etc.

Qualifications

• Graduation from high school; AND three (3) years of general clerical experience, two (2) years of which include accounting or financial experience; OR an equivalent combination of education, training and experience as determined by Human Resources.
• Valid Drivers License

Required Knowledge and Skills

• Accurate collection, handling, and deposit of payment receipts.
• Excellent communication and interpersonal skills.
• Ability to communicate with the public, in person and over the telephone.
• Proficiency in Microsoft Word, Excel, and related applications.
• General knowledge of financial record keeping and bookkeeping practices and techniques.
• Practices of reviewing financial documents for completeness and accuracy.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Demonstrates courteous and cooperative behavior when interacting with public and staff. Acts in a manner that promotes a harmonious and effective workplace environment.
• Performing technical, or specialized financial office support work.
• Reading and explaining rules, policies, and procedures.
• Analyzing and resolving varied financial office administrative problems.
• Organizing, researching, and maintaining financial files.
• Making accurate arithmetic calculations.
• Reviewing financial documents for completeness and accuracy.
• Reviewing, posting, balancing, and reconciling financial records.
• Maintaining accurate financial records.
• Using initiative and independent judgment within established procedural guidelines.
• Organizing own work, setting priorities, and meeting critical deadlines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Dealing successfully with the public, in person and over the telephone, often where relations may be confrontational or strained.

Salary and Benefits Pay Range: $26.35/hour to $36.89/hour DOQ. This is a permanent part-time positon working up to 19 hours per week, no more than 1000 hours annually, and is considered non-exempt under FLSA with a paid time off benefit. The work schedule will either be Monday, Tuesday and every other Wednesday or Thursday, Friday and every other Wednesday from 8:00 am to 5:00 pm. Interested, qualified candidates are asked to submit a completed application and resume online at . Offers of employment are subject to successful completion of background check, drug screen, and physical. This position is open until filled. The City of Elmhurst is an equal opportunity employer.