Part-Time: Customer Service Associate & Library Technical Assistant - Oklahoma State University : Job Details

Position DetailsReq ID:req19473Position Title:Part-Time: Customer Service Associate & Library Technical AssistantPosition Type:Temporary/SeasonalPosition Number:JV9975OSU Campus:TulsaDepartment:LibraryLocation Address:700 N Greenwood Ave.Tulsa, Oklahoma, 74106United States Hiring Supervisor:Hiring Range: (Contingent upon available funding):15.00 - 15.00, Hourly Work Schedule:15-20 hours per week, at least 2-3 shifts from 1-7 pm; rotating Fri 8am - 5pm & Sat 9am - 5pmFaculty Appt Period:Job Summary:Job Summary - Provides our library users with an excellent libraryexperience, technology check-out, material check-out and in-house computerassistance in person, online and on the phone- Performs technical and physical library work in support of the library'sfunctions including shelving, pulling materials, using automated library andnetwork systems- Assists the library team in project and routine task work - Provides public relations, informs users onlibrary policy and services, and completes light housekeepingWork Schedule- Up to 20 hours a week- Availability Monday 1-7 PM and Wednesday 1-7 PM- Rotating Friday 12 - 5 PMand Saturday shifts 9 AM - 5 PM- Night shifts may vary semester to semester or as library needs shift and could include at least two nights per weekEnvironment Expectations- Typical Office EnvironmentPhysical Requirements - Ability to lift and carry 20-30 pounds, push book trucks, stoop, reach, stand, walk, finger, grasp,feel, talk, hear, see, and perform repetitive motions with or withoutreasonable accommodationsSpecial Instructions to Applicants*If you are viewing this job posting outside of the actual OSU job application website, please go to to apply and submit a resume* We strongly recommend attaching a cover letter as well.Education & ExperiencePosition Qualifications:Required- Some College- 1-3 years customer service experience or relevant libraryexperience Preferred- Associates or Bachelors Degree- Library Experience and/or Knowledge or familiarity in circulation andthe academic user experienceSkills, Proficiency, and Knowledge- Working knowledge of customer servicephilosophies and principles- Knowledgeof academic libraries; printers, computers and a variety of software adaptingto changing technology- Ability tointerpret user informational inquiries, ability to communicate clearly and appropriatelyboth written and verbal, effective problem solving, and analytical skills- Evidence and skill in organizing andestablishing priorities- Copyright guidelines, interlibrary loan, and Integrated Library Systemsincluding ALMA/ILLiad and databasesOklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.