Part Time Customer Experience Manager - Michaels : Job Details

Part Time Customer Experience Manager

Michaels

Job Location : Huntington Station,NY, USA

Posted on : 2025-08-09T01:12:57Z

Job Description :

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Store - N. HUNTINGTON

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Provide friendly customer service.

  • Assist Store Manager in leading adherence to SOPs and Company programs to ensure compliance; ensure execution of policies and standards; hold team accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve KPIs and manage team to meet their KPIs
  • Plan and lead class and in-store events according to Company programs
  • Lead omnichannel processes
  • Manage shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Support inventory processes including RTV and ASN activities
  • Assist with onboarding new team members
  • Train, observe, and coach the customer experience team; participate in performance management; support talent development; utilize leadership competencies for self-development
  • Serve as Manager on Duty (MOD)
  • Interact respectfully with others; remain positive in difficult situations; promote organizational values; serve as a role model
  • Acknowledge customers, assist with product location, and provide solutions
  • Participate in truck unloading and stocking to ensure standards and budget adherence
  • Cross-train in Custom Framing sales and production
  • In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager

    • Preferred Knowledge/Skills/Abilities

    Other duties as assigned

    Experience Required

    • Retail management experience preferred

    Physical Requirements & Work Environment

    • Ability to stand for long periods
    • Ability to move throughout the store
    • Regular bending, lifting, reaching, stretching; lifting heavy boxes; using ladders
    • Assistive accommodations available upon request
    • Work involves public retail setting, some outdoor work, and work hours including nights, weekends, and early mornings

    Applicants in the U.S. must meet legal requirements. Compensation range: $18.25 - $23.30

    Our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America. We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, and employee discounts. Visit mikbenefits.com for details.

    Michaels is an Equal Opportunity Employer committed to inclusion and accessibility. Reasonable accommodations are provided upon request. Contact: Customer Care at 1-800-###-####.

    Additional Details
    • Seniority level: Mid-Senior level
    • Employment type: Part-time
    • Job function: Other
    • Industry: Retail
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