Part-time Assistant Box Office Manager - University of Chicago : Job Details

Assistant Box Office Manager

Under the supervision of the Box Office and Ticketing Software Manager at Court Theatre, the Assistant Box Office Manager assists customers with Box Office transactions for Court Theatre and UChicago Arts. They provide quality customer service in a timely manner over the telephone and in person, as well as provide support for online ticket sales using the shared AudienceView Unlimited ticketing software. They handle daily account balancing and deposits and lead a team of student box office assistants.

Weekend and evening hours required, averaging 25 hours per week across the year. Weekly hours will vary depending on staffing needs from week to week, with more hours expected during the run of a show and fewer in between shows.

Responsibilities

• Provides customers with expedient responses to requests and problems, using a comprehensive knowledge of Court Theatre's performances, policies, and services.
• Presents a positive and welcoming first impression to customers.
• Must be proactive and forward thinking in all Box Office duties that may arise.
• Assists other departments by compiling customer data for use in planning, promotions, advertising, and fundraising.
• Assists in leading a team of student box office assistants, including training and supervision.
• Gains knowledge of other Front of House job duties, including House Management and Bartender, and may cover those roles as needed.
• Staffs UChicago Arts events as needed at various locations on or near campus.
• Independently manages box office operations at events including managing student box office employees.
• Assists supervisors with database configuration and maintenance tasks as assigned.
• Achieves sales targets in a transactional sales process within an assigned portfolio of customers, products, or services.
• Works independently and/or as part of a team within an assigned area or account base on small to moderately-sized accounts/opportunities with limited complexity.
• Performs other related work as needed.

Minimum Qualifications

Education: Minimum requirements include a college or university degree in related field.

Work Experience: Minimum requirements include knowledge and skills developed through less than 2 years of work experience in a related job discipline.

Certifications: ---

Preferred Qualifications

Education: Bachelor's degree.

• A minimum of two years of relevant customer service experience.
• Background in a box office or other theatre industry customer service position.

Certifications: Have or eligible to obtain BASSET certification.

• Process financial transactions and make change.
• Accurate keyboarding skills.
• Proficient in Windows based computer programs, including word processing and spreadsheets.

Preferred Competencies

• Foster partnerships and collaboration.
• Lead performance and flawless execution.
• Ensure decision quality, accountability and drive results.
• Display emotional intelligence.
• Celebrate diversity and inclusion.
• Excellent customer service, communication skills, and phone etiquette.
• Attention to details.
• Remain pleasant during challenging situations.
• Work efficiently and independently.

Working Conditions

• Safely and effectively performing tasks and some duties in dim or low-light environments.
• A considerable amount of computer work.
• This is a part-time position of approximately 25 hours per week.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• References Contact Information (3) (preferred)

When applying, the documents MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.