Packaged Gases Customer Service Representative - MANCHESTER - Matheson Tri-Gas : Job Details

JOB SUMMARY Manages sales campaigns with the intent of either schedulingappointments for sales to improve sales productivity or by gaining business viadirect quote/follow up. Assesses customer satisfaction with MTG products andservices via conducting surveys and provides insights for addressing customerconcerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing andCustomer Service. Essential Function 1. Place outbound calls with the prime purpose of schedulingappointments for sales with new or existing customers, notifying sales ofcommitted appointment times and then following up with a courtesy call to determinecustomer satisfaction/needs. 2. Provides quotes or completes the sale, if campaignappropriate to directly gain new business. 3. Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG and communicatesthe information to the appropriate function for follow up. 4. Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise. 5. Manages requests for products, price and technicalinformation. 6. Assist in warehouse in shipping & receiving,inventory stocking, cleaning, labeling, or other tasks. 7. Maintains showroom cleanliness by procedures set forth bymanagement. 8. Identifies sources of leads and manages thepre-qualification process in collaboration with sales and corporate marketing. 9. Tracks result of outbound campaign efforts. 10. Backs up inbound customer service, as needed. 11. Comply with all DOT and OSHA regulations. 12. Ensure all safety rules are strictly observed. 13. Perform other projects and duties as assigned •Performs other duties as assigned •Complies with all policies and standards Knowledge, Skills andAbilities •High School Graduate with diploma and/or prior experiencein outbound calling/inside sales, outside sales or marketing desirable. •Excellent customer service skills. Ability to establishand manage customer relationships •Ability to work independently and under some pressure tomeet deadlines. •Demonstrates a clear and effective speaking manner for thepurpose of explaining information to customers and employees. •Ability to add, subtract, multiply, and divide in allunits of measure, using whole numbers, common fractions, and decimals. •Ability to learn MTG's business/producttypes/organization/transaction systems •Excellent Telephone Communications Skills •Excellent Organizational Skills •Intermediate level knowledge of Microsoft Office applications(Word, Excel, Outlook E-mail) Physical Demands StationaryPosition - FREQUENTLY Move/Traverse- OCCASIONALLY StationaryPosition/Seated - FREQUENTLY Transport/Lifting- FREQUENTLY Transport/Carrying- FREQUENTLY ExertingForce/Pushing - OCCASIONALLY ExertingForce/Pulling - OCCASIONALLY Ascend/Descend- OCCASIONALLY Balancing -OCCASIONALLY PositionSelf/Stooping - OCCASIONALLY PositionSelf/Kneeling - OCCASIONALLY PositionSelf/Crouching - OCCASIONALLY PositionSelf/Crawling OCCASIONALLY Reaching -FREQUENTLY Handling -FREQUENTLY GraspingFREQUENTLY Feeling -RARELY Communicate/Talking- CONSTANTLY Communicate/Hearing- CONSTANTLY RepetitiveMotions - FREQUENTLY Coordination- OCCASIONALLY Travel Requirement: None The Company is an Equal Opportunity Employer that complieswith the laws and regulations set forth under EEOC. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability or protectedveteran status. EOE AAM/F/VET/Disability.