Package Concierge - Hilltop Residential : Job Details

Job Type Full-timeDescriptionFull-Time Concierge - Marvera CasselberryAt Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first - Hilltop Residential is it!Hilltop Residential Offers Great Benefits!•Competitive Pay •401k with Company Match •Comprehensive Medical, Dental and Vision Plans •Paid Life Insurance •Employee Referral Program •Short and Long Term Disability •Paid Time Off •Employee Rent Discount Program •Rapidly Growing Company with Opportunities for GrowthEssential ResponsibilitiesReceive and process incoming and outgoing mail/packagesDeliver packages weighing up to 25 lbs to resident doors, including locations on the 2nd and 3rd floor with staircase access, during the requested delivery window.Deliver unmatched service to residents to exceed their expectations, while maintaining resident retentionHelp to create and promote a friendly and professional office environment by displaying exemplary customer service in all aspects of the positionResponsible for meeting, greeting and directing residents and guestsStandard schedule of 8 working hours per day ranging between 9am and 8pm, Manage administrative requests from residentsAnswer calls professionally, route calls to appropriate personnel, if necessary, and assist callers with directions, etcReceive and process incoming and outgoing mail/packagesMonitor lobby traffic and alert residents to arriving deliveriesEntering Work Orders in Property Management SystemAttending afterhours resident events with Apartment Life Team once per monthDocument resident, guest, and employee requests, concerns, and incidents RequirementsStrong organizational and administrative abilitiesMust have excellent communication and people skillsA passion to serve residents, prospects, vendors, and colleaguesKnowledge of Fair Housing LawValid driver's license and/or access to reliable transportationApplicants are evaluated on the basis of job qualifications-not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.