Overnight Support Services Specialist - Ali Forney Center : Job Details

Job DetailsLevel Entry Job Location New York, NY Position Type Full Time Education Level High School Salary Range $25.50 - $25.50 Hourly DescriptionDepartment Support Services Reports To Director of Support Services Education Requirement High School Diploma/ Equivalent FLSA Non- Exempt Salary $25.50 hourly Schedule 35/ hours a week, including one weekend day ( i.e. Sunday-Thursday or Tuesday- Saturday) Potential Hours: 10pm-6am, 11pm-7am, 7am-3pm, 3pm-11am ORGANIZATION OVERVIEW The Ali Forney Center (AFC) is dedicated to protecting LGBTQ+ youth from the harms of homelessness and empowering them with the tools needed to live independently. Founded in 2002, AFC provides comprehensive services, including housing, healthcare, and educational support to over 2,000 youth annually. AFC's mission is to create an affirming and supportive environment where LGBTQ+ youth can thrive. POSITION OVERVIEW The Support Services Specialist is responsible for creating and maintaining a secure and affirming environment for clients to meet their service needs and goals. The Support Services Specialist will work overnight to manage reception, mail as well as provide support for the day-to-day operations of the Ali's Place, and the Overnight Support Services team. The Support Services Specialist will also coordinate with the Operations Team to order and stock supplies and clothing for clients as needed The ideal candidate will be compassionate and provide exceptional client support while utilizing a trauma-informed lens by assisting in care and resource navigation in a fast-paced environment. KEY RESPONSIBILITIES

• Greet, assist, and direct clients and visitors promptly and appropriately.
  • Manage front door and virtual door assistant.
  • Track and record client traffic through the appropriate systems.
  • Conduct assessments and provide appropriate referrals for clients as needed.
  • Respond to complaints and de-escalate clients and visitors as needed.
• Monitor and supervise clients in open areas, including reception, community room, and bathrooms.
• Supervise youth in the community room, welcome desk, and/or waiting area.
• Assist Ali's Place Team in the management of the community room and office space.
• Answer telephones, greet clients, welcome visitors, and provide information about Ali's Place programs to new and prospective clients, including policies, rules & expectations.
• Manage the client mail system by sorting, organizing, and retrieving mail.
• Provide a listening ear to youth and engage in client support and de-escalation practices as needed.
• Perform data entry and keep data organized according to contractual obligations.
• Work with the Operations Team to make sure client supplies are well stocked.
• Track inventory and submit supply needs to the appropriate system.
• Assist with creating and facilitating client events and creating community
• Document daily services, and maintain data in a timely manner.
• Complete and distribute incident reports, as needed.
• Create new client visitor profiles in the lobby track system, as needed.
• Communicate with the client care teams IT and Facilities, and program supervisors
• Complete and distribute incident reports, as needed.
• Maintain client confidentiality and quality care.
• Attend mandatory staff meetings, training, and regular supervision.
• Other duties as assigned.

QualificationsQUALIFICATIONCompetencies

• Communication: Excellent verbal and written communication skills to effectively interact with youth, colleagues, and supervisors.
• Empathy: Ability to understand and share the feelings of others, providing compassionate support to youth.
• Problem-Solving: Strong ability to identify problems and develop effective solutions independently.
• Teamwork: Ability to work collaboratively with the treatment team, IT and Facilities, and program supervisors.
• Adaptability: Flexibility to adapt to changing priorities and handle emergencies calmly and efficiently.
• Organizational Skills: Strong organizational skills to maintain accurate documentation and manage multiple tasks effectively.
• Cultural Competency: Awareness and understanding of the cultural and social issues affecting LGBTQ+ and homeless youth.
• Conflict Resolution: Ability to mediate and resolve conflicts among youth and between youth and staff.

Qualifications

• Demonstrated compassion and empathy in client-centered work.
• Knowledge of psychosocial needs of LGBTQ/homeless youth population is essential.
• Strong cultural awareness and competency in diverse environments. Accuracy/attention to detail and ability to multitask and prioritize in a fast paced environment a must.
• Excellent organizational skills with keen attention to detail.
• Proven ability to multitask and manage competing priorities in high-pressure settings.
• Capable of working independently while also collaborating effectively within a team.
• Resourceful and solution-oriented approach to problem-solving.
• Strong verbal and written communication skills.

Physical Requirement

• Some heavy lifting, reaching, and bending

Technical Skills

• Computer literacy, including knowledge of basic software applications (Google suite).
• Familiarity with the internet and email communications.
• Enters data and produces reports using agency systems with accuracy and attention to detail.

FULL-TIME BENEFITS & PTO

• Paid sick, vacation, personal, 12 holidays
• Medical
• Dental
• Vision
• 4O1k (matching)
• EAP program

Bilingual (Spanish) speaking candidates are encouraged to apply. Transgender and gender non-conforming people are encouraged to apply. The Ali Forney Center is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates of all backgrounds to apply.