Overnight Dispatch Specialist - Child Guidance Center : Job Details

Why Join CGC? At CGC, we believe in the power of connectionespecially in moments of crisis. For over 70 years, weve delivered whole-health, whole-family mental health care to over 15,000 individuals annually in Northeast Florida. Our mission? To meet clients where they are, especially in their most vulnerable moments. As a member of our Overnight Crisis Team, youll play a critical role in ensuring every call is met with compassion, calm, and rapid support. About the Role:The Overnight Dispatch Specialist is the first voice of help for individuals experiencing mental health crises after hours. Youll triage incoming calls, assess risks, gather critical information, and quickly dispatch the right crisis response team or community resource. This is more than a dispatch jobits a frontline role that requires empathy, quick thinking, and a steady presence during high-pressure situations. Essential Functions of Overnight Dispatch Specialist:Answer and triage crisis calls, texts, and refe...Dispatch, Specialist, Overnight, Mental Health, Behavioral Health, Healthcare