Overnight Assistant Front Office Manager - The Bowery Hotel : Job Details

We are seeking a friendly, motivated, experienced Overnight Assistant Front Office Manager to join our team, who will ensure the safety and well being of the hotel and its guests during the night, while providing exceptional levels of service to all hotel customers. We are looking for someone who is service oriented, reliable and driven. This position assists the Director of Front Office and supervises the nightly operations of the Front Desk, Guest Services, Room Service and Bellman departments. Overnight Assistant Front Office Manager will handle guest complaints in the most efficient manner and also train, supervise and coach the overnight team. Responsibilities include (but not limited to) managing the front desk, coordinating with other departments, guest services, concierge requests, resolving guest issues, and training and supervising department personnel (as to ensure their ability to provide exceptional service and exceed the expectations of our guests). Job Duties: Get detailed pass on and familiarize yourself with all of the events of the day. Regularly walk the lobby/Front Desk area and inspect for cleanliness, security concerns, maintenance issues, noise issues, etc. Oversee the Overnight Staff, assign tasks and ensure they''ve been followed through. Handle all guest complaints and requests professionally and efficiently. Resolve issues in a manner satisfactory to both the guest and the hotel. Take/Supervise room service orders during the night and ensure all pre orders have been entered in Micros by 7am. Provide excellent customer service during check in, check out and throughout the guest''s stay. Sort the daily cashier and journal reports and settle credit card transactions for the day. Handle Front Desk cash and monitor it throughout the shift. Generate reports from Opera and create morning packets for the daily Executive Meetings. Familiarize yourself with all in house groups, as well as VIP and special care guests. Run the night and move all corresponding reservations into No Show. Generate credit limit reports and ensure we have sufficient authorization for all in house guests. Any billing issues need to be addressed promptly. Authorize cards for all 3rd party billing reservations coming in the next day. Check routing instructions for all OTA bookings. Go over Alice concierge entries for the next 5 days and make notations in Opera and track package as well as lost & found logs. Cooperate closely with Security. Make sure all Front Desk supplies have been replenished and perform inventory checks.