Outreach Specialist (Visitor Experience) - City of Las Cruces, NM : Job Details

Outreach Specialist (Visitor Experience)

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Outreach Specialist (Visitor Experience)

Salary

$21.95 Hourly

Location

Las Cruces, NM

Job Type

Full-time Regular

Job Number

J072 08-25 MD

Department

Quality of Life

Opening Date

08/11/2025

Closing Date

9/1/2025 11:59 PM Mountain

• Description

• Benefits

• Questions

Nature of Work

Performs a wide range of outreach activities for schools, day cares, retirement homes, convention center, and any other community large event. Communicates museum programs and services and participates in marketing efforts.

Environmental Factors

Work is performed in various environments and facilities. Works with the public and various environments.

Physical Factors

Light physical demands.Frequent use of a personal computer.

Work Situation Factors

Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET THE MINIMUM QUALIFICATIONS.

Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

Full-time, regular, Non-exempt.

This position is a grade RN13.

Duties and Responsibilities

• Performs outreach activities each month to communicate and facilitate museum programs and events; plans effective outreach activities and provides education and insight.

• Plans, organizes, and directs special programs; meets and engages with city staff, educators, community groups, and members of the public to discuss programs and projects.

• Designs, develops, implements, and monitors various marketing and promotional efforts, makes public presentations regarding museum activates and programs.

• Monitors, evaluates, and reviews programs for effectiveness and success; recommends new programs and updates to existing programs.

• Tracks services provided to the community and monitors results of projects and specialized programs; generates, prepares, and presents various special and recurring reports to provide timely and accurate information.

• Provides excellent and efficient customer service to visitors; answers and responds to inquiries from the public; prepares and presents various special and recurring reports to provide consistent, accurate, and timely communication an information.

• Trains and assists instructors, volunteers, Co-ops, interns, students, and camp counselors; coordinates events, meetings, and other visits; creates seamless workflow and logistics to enhance the museums credibility within the community.

Minimum Qualifications

Bachelor's Degree in Art, Education, Humanities, Liberal Arts, Science or related and six (6) months of art and museum experience. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.

Licenses/Certification(s)

Valid driver's license may be required or preferred. If applicable, position requires an acceptable driving record in accordance with City of Las Cruces policies.

Knowledge, Skills, and Abilities

Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.

Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.

Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas.

To view a summary of benefits offered by the City of Las Cruces,

Benefits - Home (

01

Are you a current City of Las Cruces employee? (If you fail to include this information under the Work Experience section of your application, you may be disqualified from the process).

• Yes

• No

02

Do you have a minimum of a Bachelor's Degree in Art, Education, Humanities, Museum Studies or a related field? (If you fail to include this information under the Education Section of your application, you may be disqualified from the process).

• Yes

• No

03

If you answered “yes” to the previous question, please note the field of study your degree(s) is/are in. If you do not have a degree in any of these fields, select “Other Related Field.” Check all that apply. (This information must be included under the education section of your application, or you may be disqualified from the process.)

• Art

• Education

• Humanities

• Science

• Museum Studies

• Other Related Field

• None

04

I understand and accept that if my response is YES to the question above, I agree to provide proof of the required degree and/or transcript (official or unofficial) if recommended for the position.

• Yes

• No

05

Do you possess six (6) months or more full-time experience in museum-related outreach and educational work? (Museum-related outreach and educational work means developing and presenting outreach programs to a variety of audiences in various locations including, but not limited to, museums, public events, and school events) (If you fail to include this information under the work experience section of your application, you may be disqualified from the process).

• Yes

• No

06

Select the level of experience you have in developing new and updating existing educational and interpretive cultural and/or historical tours and programs such as lectures, hands-on activities, events, classroom instruction, and live or recorded virtual events. (If you fail to include this information under the work experience section of your application, you may be disqualified from the process.)

• I have professional experience in development of tours and programs, and I had the final responsibility for the completed product.

• I have assisted others in the development or updating of interpretive tours and programs in which others had the final responsibility for the completed product.

• I have written interpretive or educational materials under supervision.

• I have received training but have not developed or updated interpretive tours and programs in a professional environment.

• I have NO experience or training related to the development or updating of interpretive tours and programs.

07

What is your level of experience working with community partners at education-themed and other events in your area? (If you fail to include this information under the work experience section of your application, you may be disqualified from the process.)

• At one time was employed at a public school district, an educational group, or worked with another organization and have worked at various educational or other events interacting with the community and/or the public.

• Worked as a volunteer or regular member of a group and have worked at some educational or other events interacting with the community and/or the public.

• Presented to an advisory board/panel with others to request they attend or work at an educational or other event interacting with the community and/or the public.

• I have NO experience in working at an educational or other event interacting with the community and/or the public.

08

Valid driver's license may be required or preferred. Do you have a valid driver's license?

• Yes

• No

09

If you answered “yes” to the previous question, please indicate the type of license, license number, expiration date, any restrictions or endorsements, and the state that issued the license. If none, type N/A.

10

Although not required, bilingual skills in English/Spanish are desirable. Do you meet this preference?

• Yes

• No

Required Question

Employer

City of Las Cruces

Address

P.O. Box 20000Las Cruces, New Mexico, 88004

Phone

575-###-####575-###-####

Website

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