Outreach Specialist PACE (Riverside/San Bernardino) - Neighborhood Healthcare : Job Details
Outreach Specialist PACE (Riverside/San Bernardino)
Neighborhood HealthcareJob Location : Riverside,CA, USA
Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you. Hybrid Schedule: Monday - Friday 8:00 am - 5:00 pm (varies: 5 days onsite/outreach events, 1 day remote ). This position will cover North Riverside/San Bernardino areas. In this dynamic role, you'll be the face of our PACE (Program of All-Inclusive Care for the Elderly) initiative, actively engaging with the community to raise awareness and generate interest in our services. Your mission: build strong relationships with referral sources, identify potential participants, and help guide them toward enrollment—ultimately growing our program's reach and impact. You'll collaborate closely with our Enrollment Specialists to drive census growth, while championing Neighborhood Healthcare's values, culture, and mission. If you thrive in fast-paced environments, love connecting with people, and are motivated by meaningful work, we want to hear from you. Join Neighborhood Healthcare as an Outreach Specialist and play a vital role in transforming lives through compassionate, community-based care. Responsibilities
- Conducts targeted outreach and training to community-based organizations
- Discovers and participates in community events and fairs to build relationships and partnerships with other community organizations, such as food pantries, churches, and others
- Works collaboratively with the Outreach and Enrollment supervisor to develop outreach strategies and to foster relationships within the community
- Maintains reports to assess and analyze outreach activities to maximize enrollments
- Develops rapport and maintains relationships with other departments to bring awareness regarding other services available within the community
- Provides exceptional customer service to potential participants for our PACE programs and services
- Prepares written reports and maintain accurate records, including outreach logs
- Provides program tours, intakes, education, and enrollment assistance to determine participant needs and enrollment eligibility, including in their participants homes, as needed
- High school/GED required; bachelor's degree in marketing, communications, public relations or related field preferred
- Valid CA DHCS PACE and Medi-Cal Marketing certification or must obtain within 60 days of hire
- Appropriate sales and marketing techniques to outreach to diverse social and ethnic groups and to communicate effectively with them and the ability generate referrals.
- Two years' customer service experience required; strong sales experience highly preferred
- Experience working in healthcare and marketing to underserved populations preferred
- Valid CA driver's license and proof of auto insurance required
- Valid BLS certification in accordance with the American Heart Association Guidelines required upon hire
- Bilingual: English/Spanish preferred
- Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
- Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
- Knowledgeable about and experience with Neighborhood Healthcare and PACE programs and services
- Knowledgeable about and experience with sales and marketing techniques to outreach to diverse social and ethnic groups and to communicate effectively with them and the ability generate referrals
- Knowledgeable about and experience with systems and procedures to efficiently track and trend all sales activity
- Knowledgeable about and experience with create contacts and generate a referral source
- Knowledgeable about and experience with Principles and practices of health care service delivery, managed care, health care systems
- Ability to successfully manage multiple tasks simultaneously
- Excellent planning, presenting, and organizational ability
- Ability to cultivate and build positive relationships with internal departments and external stakeholders
- Ability to apply strategic and analytical thinking
- Ability to work as part of a team as well as independently
- Ability to work flexible schedules, including weekends
- Ability to work with highly confidential information in a professional and ethical manner
- Ability to lift/carry 15 lbs./weight
- Ability to stand for long periods of time