Job Title Outreach Specialist IOC - Central Arkansas Job Type Full-Time Category Outreach Services Location Traveler LR Based - Little Rock, AR 72201 US (Primary) Education Bachelor's Degree Travel Job Description SCOPE OF POSITION: Responsible for assigned inspection, review and reporting activities related to the Inspections of Care (IOC) contract. Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Support the organization's mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect and Teamwork ESSENTIAL JOB FUNCTIONS:
Collaborate with team members to develop strategies to implement and achieve Inspections of Care objectives throughout the state of Arkansas. Understand and apply appropriate workflows in the performance of IOC activities. Participate in the planning, development, implementation, delivery, and evaluation of multiple program activities with respect to each review episode. Perform site surveys as required. Must be able to travel within the state as needed to accomplish required site visits. Seek direction from direct supervisor for any survey related questions or issues during the inspection process. Write effective and accurate inspection summaries and submit within appropriate time frame. Communicate data, AFMC project goals, performance indicators, and designated timelines to appropriate target audiences. Understand and utilize project-tracking database to document, collect, and interpret data to meet contractual and other reporting requirements. Maintain accurate statistical data. Maintain log of all IOC visits, including date, time, location, name, topics covered, feedback received, and recommendations made from the visit. The log should be entered into the project tracking system or other electronic file storage during the visit and after the onsite portion concludes. Additional documentation required after the onsite portion with the final report completed with 14 days. Identify, present, and discuss progress and issues relating to focus areas and suggest solutions to assist in program development. Ensure all activities address designated performance goals, the appropriate target audience, and are performed within designated time frame. Maintain knowledge of specific projects including but not limited to contract, contract deliverables, policies, and procedures, etc. Communicate effectively with internal and external clients. Represent AFMC at various external functions. Adhere to format, content, and style guidelines, considering usability and ensuring accuracy, consistency, and quality. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance Additional other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES:
- Intermediate level computer skills (Excel, Word, Power Point and Outlook)
- Type 50 wpm
- Exceptional skills in business English and spelling are required
- Ability to maintain confidentiality
- Strong oral and written communication skills
- Ability to compile presentations
- Creativity
- Customer service
- Ability to meet deadlines
- Attention to detail
- Flexibility
- Knowledge of HIT/EHR
- Medical terminology
- Ability to work collaboratively and independently to achieve stated goals
- Initiative
- Facilitator
- Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public
- Ability to multitask
- Ability to prioritize
- Strong organizational skills
- Problem solving skills
- Professionalism
- Project management skills
- Ability to read, interpret and apply laws, rules, and regulations
- Knowledge of quality improvement processes and techniques
- Valid driver's license and active Auto insurance required
- Travel including overnight required
- Time management skills
Job Requirements Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices): Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations. EDUCATION: Required: Bachelor's degree in social sciences field 1 Desirable: Certified Professional in Healthcare Quality (CPHQ) EXPERIENCE: Required: Three (3) years in a behavioral health or social service-related setting. Desirable: Three (3) years in a clinical health care setting or related experience with AR Medicaid programs. INTERNET REQUIREMENTS: Reliable, high-speed wireless internet service (Wi-Fi) [1] Five (5) years' work experience in related field may be substituted for the Bachelor's degree. If work experience is substituted it is in addition to stated work experience requirements.
Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company's Affirmative Action Plan. This plan is available for inspection upon request, which may be made in person or by telephone (501) ###-####, by fax (501) ###-#### or by U.S. mail Attn: Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201.
