Outreach Case Manager, Malibu - MedStar Health : Job Details

Role: Outreach Case Manager, Malibu

Reports to: Program Manager

Program: 1506- MHTF

Department: Outreach

Location: Westside Mental Health Office - 1749 14th Street, Santa Monica, CA 90404

Setting: 100% Onsite

Schedule: Monday - Friday, 8am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The People Concern's Malibu Outreach Team is seeking a Case Manager to join our multidisciplinary outreach team. This team is part of a City of Malibu strategy to combat homelessness. The goal of the Malibu Outreach Team is to identify, engage, and connect or re-connect homeless individuals to interim and/or permanent housing and supportive services. The team works closely with each client to develop individualized service plans. The team helps enroll clients in public benefits (i.e. General Relief, SSI/SSDI, Medi-Cal), submit housing applications, and access appropriate medical and behavioral health treatment. The Malibu Outreach Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals in Malibu. The Outreach Case Manager is responsible for identifying, engaging and providing support to homeless clients, including providing referrals, linkages, and coordinating care. The Outreach Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.

Job Description Essential Duties and Responsibilities:

• Work as part of an interdisciplinary team to engage and provide field-based services, meeting currently homeless clients where they are in order to eliminate barriers to services.
• Provide intensive case management services, linking individuals who are homeless to the range of integrated, comprehensive services provided by The People Concern, such as linkage to benefits, mental health and substance abuse services, temporary and permanent supportive housing, and other case management services.
• Serve as liaison with members of the Malibu community, including residents, business owners, and member of the faith community providing information and education about homeless issues and available resources.
• Engage clients in developing mutually agreed-upon goals documented in each client's confidential service plan.
• Provide initial contact, needs assessment, information, education, and referrals to unhoused clients.
• Attend Malibu community stakeholder meetings (along with other team members) and discuss progress and challenges.
• Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition.
• Provide case management and aftercare/follow-up services to clients placed in permanent housing.
• Work collaboratively with public, private, and nonprofit partners to provide services, including medical and psychiatric providers, law enforcement, fire, and paramedics.
• Adhere to an emphasis on customer choice, harm reduction, and psycho-social rehabilitation.
• Assure that all member paperwork and data collection is complete and up to date in the case management database.
• Other duties as assigned.

Job Description Qualifications:

• High School Diploma or GED or Equivalent
• Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence).
• Skilled in non-violent crisis intervention.
• Able to work in a high tolerance Harm Reduction model with clients experiencing multiple barriers.
• Computer literate; able to use computerized database system for information management.
• Able to maintain an effective working relationship with Malibu community partners (including police, firefighters, city staff, etc.) and maintain and build professional rapport.
• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record

Job Description Preferred Qualifications:

• BA degree or equivalent experience.

Job Description Work Environment:

• Rugged field and indoor office environment.
• Regularly walk or drive to different sites across Malibu.
• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts