Outreach Case Manager - CTA Outreach - The Night Ministry : Job Details

Outreach Case Manager - CTA Outreach

Join The Night Ministry as an Outreach Case Manager - CTA Outreach. Bring care, connection, and critical support to those navigating homelessness in Chicago's transit system.

About The Night Ministry

The Night Ministry is a Chicago-based nonprofit that provides human connection, housing, and health care to individuals struggling with housing stability or poverty. Our work is centered around two core service areas: Outreach & Healthcare and Youth Housing. Through our Outreach & Health programs, we meet people where they are, on CTA platforms, in encampments, at libraries, and across city neighborhoods; offering consistent, compassionate care and vital health services. Our Youth Housing programs provide shelter and supportive services to young adults, helping them build stability and work toward their goals in safe, affirming environments. With a history rooted in dignity, inclusion, and trust, The Night Ministry is committed to walking alongside those we serve with empathy and respect.

If you're passionate about creating meaningful change through relationship-building and practical support, we'd love to meet you.

Schedule

This is a part-time position that requires availability on some evening shifts. Scheduling flexibility is a necessity as there could be a need for some late night outreach (up until 1AM) and daytime client support. Candidates should be comfortable working outdoors and on foot for extended periods during outreach.

What You'll Do

You'll provide on-the-ground case management and follow-up care through the Health Outreach Bus, the CTA outreach program, and other key outreach locations. By fostering trust and reducing barriers to care, you'll help clients take meaningful steps toward housing and health stability.

Your work will include:

• Delivering case management and referrals through direct outreach at CTA locations, the Health Outreach Bus, and the Harold Washington Library.
• Building and maintaining strong relationships with community referral partners (e.g., housing, medical, mental health, addiction recovery).
• Completing timely and accurate documentation in systems such as Electronic Health Records (EHR) and Efforts to Outcomes (ETO).
• Maintaining up-to-date case files in compliance with funder and agency requirements.
• Participating in street-based outreach, including evening and weekend shifts, in various weather conditions.
• Representing The Night Ministry at meetings, trainings, and public-facing events.
• Supporting volunteer engagement during outreach and fostering a welcoming team dynamic.
• Driving agency outreach vans as needed.

What We're Looking For

You're someone who blends professional boundaries with deep compassion. You're adaptable, detail-oriented, and committed to supporting people with respect and consistency, even in challenging conditions.

Qualifications:

• Bachelor's degree in social services or related field, or equivalent experience.
• 25 years of experience in outreach, case management, or health-related services.
• Valid driver's license, clean driving record, and access to a vehicle.
• Strong verbal and written communication skills.
• Familiarity with trauma-informed care, harm reduction, and LGBTQ+ competency.
• Comfortable working outdoors for extended periods in all seasons.

Bonus if you:

• Are bilingual in Spanish and English.

Why Work With Us

• Be part of a mission-driven team making an immediate difference in people's lives.
• Thrive in a collaborative, inclusive environment that values your experience and perspective.
• Gain meaningful connections through your work while advocating for equity and access across Chicago.

Apply Today

Even if you don't meet every qualification, we encourage you to apply. We value diverse experiences-including lived experience-and are committed to building a team that reflects the communities we serve.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is regularly required to talk or listen.

Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but may vary at the different locations required in this job.

The Night Ministry is an Equal Opportunities Employer. Employment is contingent upon the successful completion of a clear Motor Vehicle Report (MVR) and a general criminal background check. The Night Ministry reserves the right to evaluate each candidate's results in accordance with applicable laws and organizational policies. A past conviction does not necessarily disqualify an applicant from employment.