Outbound SupervisorNewRochester, NY - NABIS : Job Details

Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We're at the forefront of this movement and are building an innovative technology-first platform to scale the entire cannabis industry. By dedicating ourselves to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology. Our ultimate goal is to become the largest distributor of cannabis products in the world.

WHY YOU'LL LOVE WORKING AT NABIS!

About The Role

The Outbound Supervisor at Nabis is responsible for overseeing the timely, accurate, and efficient packing and shipping of all outbound orders from our Rochester facility. This position plays a critical role in ensuring daily delivery goals are met, orders are accurately fulfilled, and customer satisfaction is maintained at the highest level.

Reporting to warehouse management, the Outbound Supervisor leads a team of associates and works cross-functionally with Inventory, Inbound, Dispatch, and QA teams to drive operational excellence. The ideal candidate will bring leadership experience in warehouse fulfillment, a commitment to quality and detail, and a strong ability to motivate and manage teams.

Responsibilities:

• Lead the outbound team to meet or exceed daily pick, pack, and ship goals.
• Manage the daily fulfillment schedule, prioritizing orders based on deadlines and delivery requirements.
• Monitor team productivity and quality, providing ongoing coaching, feedback, and support.
• Maintain accountability for order accuracy and quality standards to minimize mispacks, delays, and customer dissatisfaction.
• Collaborate closely with Inventory Control and QA teams to resolve inventory discrepancies and ensure smooth order fulfillment.
• Maintain accurate and timely reporting of outbound metrics and daily operational KPIs.
• Ensure warehouse safety standards are strictly adhered to at all times.
• Proactively identify process improvements to increase efficiency and reduce errors.
• Support training initiatives to maintain a highly skilled and flexible outbound workforce.
• Drive the adoption of new operational programs, including the LTL (Less Than Truckload) fulfillment processes.
• Participate in operational meetings, providing feedback and solutions based on day-to-day observations.

Requirements:

• Must be 21 years or older to work in the cannabis industry
• Cannabis experience: 2+ years of experience
• Customer Service: 2+ years experience
• Last-mile distribution and logistics: 2+ years experience
• Associate degree OR 2 years relevant work experience
• Outstanding communication and people skills
• Knowledge of manual and systematic warehouse movement
• Ability to lift 50 lbs., bend, stretch, and twist
• Ability to pass pre-employment background check
• Monday - Friday on-site work availability
• Ability to work occasional weekend shifts
• Clean driving record

Qualifications:

• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Collaborative problem-solving abilities
• Detail-oriented and highly analytical work habits
• Excellent time management skills
• Low-ego, adaptable, and high EQ
• Familiarity with routing-based software platforms
• Able to have disciplinary conversations with employees
• Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM)
• Strong customer service, verbal/written communication, and interpersonal skills
• Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail
• Embodiment of Nabis Core Values

Nabis is an Equal Opportunity Employer

Nabis seeks to create a diverse work environment because all teams are stronger and have different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate based on race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.