Outbound Customer Care Advocate - TCA - Axelon : Job Details

Job Description: TCA Operations Specialist **Candidate must be commutable to the Oriskany, NY office **Max pay rate - $20/hr Required Skills and Experience: - 1-2 years in administrative work required. - Must have intermediate computer literacy. - Must be proficient in Microsoft Office Requirements: • Live within 50 miles of our Oriskany, NY office • Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed - high internet speed is required) • Able to use video during interview, coaching, and virtual training. • Shift Start Time is flexible, as early as 7:00am to as late as 9:00am - just ensure all hours are worked (8 hours per day) - Monday through Friday • No time off planned during training. • Requires a high school diploma or equivalent is required. 1-3 years of experience in the field. • Work under immediate supervision reporting to an immediate supervisor. Timeline Anticipated Start Date: • Hybrid training - virtual position once training complete. Worker will be required to come into office as requested after training, minimum once a month with the team. Equipment Coordination: For this role you will be issued *** equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to *** within a week of your assignment ending. Responsibilities / Expectations: This role is a back-office role. Will be a lot of preparing of information and sending to stakeholders. Updating addresses, reviewing claims and legal documents. Position Requirements: - Good oral communication skills. - Knowledge of standard office equipment. - Strong data entry skills. - Ability to work periodic overtime. - PC knowledge. - Manages multiple tasks and deadlines. - Use of sound business judgment. - Adaptable to change. - Basic Word and Excel knowledge. - Responsible for performing daily tasks such as recording, maintaining records, copying, posting, and other similar duties, using a computer terminal. - Follows organization and department procedures to complete tasks in a timely manner. - Relies on instructions and pre-established guidelines to perform the functions of the job.