ORS Customer Service Unit Agent - State of Utah : Job Details

Salary: See Position Description Location : Salt Lake County, UT Job Type: Full Time Job Number: 46118 Agency: 250 Health & Human Services Unit: 8202 DHHS ORS SALT LAKE CUSTOMER SERVICE UNIT Opening Date: 08/25/2025 Closing Date: 9/8/2025 11:59 PM Mountain FLSA: Non-Exempt Recruiter: Tammy Alfaro, [email protected], (801) ###-#### # of Openings: 4 Location: Office of Recovery Services4315 S. 2700 W., Taylorsville, Utah Background Check: You must successfully pass a criminal history check. Schedule Code: B - Competitive Career Service - Employment in this position requires a probationary period. Benefits: This position is eligible for a full benefits package. See benefits tab below for details. Driver License Requirements: Employees hired for this recruitment will be subject to the Driver Eligibility standards found at the following link: eligibility/Current Rules EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-###-####. Job Description Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you! Experience a positive work-life balance, with a Monday through Friday (8am - 5pm) work schedule and excellent benefits! Contribute to our communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children. The Customer Service Unit (CSU) in the Taylorsville ORS office is looking for dedicated people to work as ORS Agents (Compliance Agent I). They are responsible for answering phone calls from clients and providing case and policy related information while utilizing strong customer service skills. Starting rate: $20.31 Responsibilities The CSU ORS Agent:

• Provides exceptional customer service to clients over the phone
• Educates and explains case actions, policy, and procedures in a clear and concise manner
• Responds to client inquiries while complying with ORS policy and procedures
• Conducts research to analyze facts and applies knowledge of the Office of Recovery Services rules, regulations, and policies

Qualifications A successful candidate for a CSU ORS Agent position has:

• Exceptional customer service skills
• Strong communication skills in verbal and written form
• Telephone etiquette skills
• Excellent typing skills
• The ability to enter data into a computer system accurately, using computer software programs including web based, spreadsheet, and word processing
• The ability to interpret, clarify, explain, and apply agency policy and procedures, business practices, federal and state laws and regulations
• The ability to stay focused while working in a fast-paced work environment

Why You Should Join Our Team Work with a great team and receive great benefits. Click to see the variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program the State of Utah offers. The Agency The Office of Recovery Services is a division within the Department of Health and Human Services. Click , to see more information about the Utah Office of Recovery Services. Supplemental Information

• All ORS job offers are contingent upon passing a Criminal Background Check.
• The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPPA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.

Physical Requirements

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

Working Conditions

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

Benefits: The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click FMLA General Notice: (right click + open link in new tab) (clic derecho + abrir en una pestaña nueva?) 01 To be considered for this position you must pass a criminal background check. Do you understand, agree to, and accept this requirement?

• Yes
• No

02 Only those who are invited to interview will be notified. Do not send resume to recruiter via fax or email. Answer each question, giving the specific information requested. Do not cut and paste the same answer to each question. Do not type in see resume or see previous answer .

• I acknowledge that I have read this statement.

03 Do you have experience working in customer service?

• No experience
• Less than 1 year
• 1 - 2 years
• 3 - 4 years
• 5 or more years

04 Please describe your experience working in customer service. If you do not have this experience, type N/A. 05 Do you have experience working in a professional office environment?

• No experience
• Less than 1 year
• 1 - 2 years
• 3 - 4 years
• 5 or more years

06 Please describe your experience working in a professional office environment. If you do not have this experience, type N/A. 07 Do you have experience working in an environment where you had to apply complex policies and procedures, including maintaining confidential information?

• No experience
• Less than 1 year
• 1 - 2 years
• 3 - 4 years
• 5 or more years

08 Please describe your experience working in an environment where you had to apply complex policies and procedures, including maintaining confidential information. If you do not have this experience, type N/A. 09 Are you a current employee of the Utah Office of Recovery Services (ORS) employee?

• Yes
• No

10 If you answered 'yes' to the previous question, list the position title and number of years in this position. 11 Do you have family/household members who work in the ORS Taylorsville location?

• Yes
• No

12 If you answered 'yes' to having family/household members who work in the ORS Taylorsville location, what are their names? 13 #DO NOT COPY TO CREATE YOUR OWN - Please indicate how you heard about this specific job posting.

• State of Utah job site (www.governmentjobs.com/careers/utah)
• Referred by a Friend or Family
• Indeed
• Other External Job Board or Site
• LinkedIn
• Social Media (Facebook, Twitter, etc.)
• DWS job website (www.jobs.utah.gov)
• Advertisement (Digital Ad, Billboard, Print, etc.)
• Professional Network (Association, Membership, Work Colleague)
• University Network (Handshake, School Job Board, Career Center, etc.)
• Contacted by a Recruiter
• Career or Job Fair
• Internship
• Interviewed for different position
• Internal communications (Agency/Division, etc.)
• Other (not listed above)

Required Question