Order Tracking Specialist (Non EDI) - Harvey Nash : Job Details

Business Analyst 2 (Order Tracking Specialist (Non EDI))

Englewood Cliffs, NJ (Hybrid, 4 Days On-Site. 1 day WFH/remote)

6 Months

Summary:

• The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.

Job Responsibilities:

• Establish and maintain communication services across business units or from the project team to the organization.
• Maintain the storage and retrieval of all project communications data and business metrics.
• Review contracts, cost proposals and contract supplements.
• Establish and document business processes.
• Set up project and work breakdown structures.
• Track project budgets and expenditures, monitor transaction controls and costs against budgets.

Skills:

• Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently and manage one's time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.

Education/Experience:

• Bachelor's degree in business management, economics, finance, accounting or relevant field required.
• 2-4 years experience required.

KEY RESPONSIBILITES/REQUIREMENTS:

Position Summary:

• Responsible for the transactional operations surrounding all Software and Solution products. This person will be responsible for ensuring that purchases and payments are properly processed and accounted for through-out multiple purchasing channels. The role will be responsible for maintaining detailed record of incoming purchase orders, as well as informing necessary stakeholders of when PO's are received, delayed, or submitted with errors. Additionally, this position will be responsible for the proper distribution and maintenance of licenses associated with our Content Management Solution, VXT.

Essential Duties:

• Daily extraction of open orders placed for LED installation, VXT Software services, and Warranty Service Uplifts
• Outreach to vendors to ensure completion of order processing through SEA systems
• Daily, Weekly, and Monthly Reporting of purchase orders placed across department portfolio
• Processing of offline orders for key accounts who purchase direct from Client.
• Receiving customer escalation regarding order status, License distribution, and vendor payments for services rendered
• Issuing refund on orders with approval from management team
• Working with distributor partners to improve and streamline order process flow

Necessary Skills / Attributes:

• Process-oriented and data-driven
• Leadership and collaboration skills to drive performance laterally within the organization
• Supreme soft skills and ability to deescalate
• Strong utilization of MS Excel and Visio
• Experience working in cloud software product support preferred

Top skills:

• Process-oriented and data-driven, Leadership and collaboration skills to drive performance laterally within the organization, Strong utilization of MS Excel and Visio