Order to Cash Manager - North America - IFS : Job Details

Job Description

As the Order to Cash Manager for North America , you will lead a regional team responsible for the full OTC lifecycle—from deal validation and contract setup to revenue recognition and invoicing. This role is pivotal in supporting recurring revenue streams and enabling scalable growth across the region. We strongly believe that working hard and having fun are two compatible elements.

In your role, you will manage the whole process of Maintenance Contract Management within our bespoke ERP-System. The functional activities include setting up customer contracts within the system, invoicing, variance analysis, BI verification, AR follow up, support accounts receivables and account reconciliation in a matrixed environment.

• Manage and ensure end-to-end Order-to-Cash processes with sensitivity and expertise to deliver a perfect result to our customers by established deadlines
• Manage Sales pipeline communication with action plan to ensure there is sufficient cover within team
• Management tasks such as 1:1 meeting with employee, Aspire goal program set up and follow up etc
• Review of monthly variance analysis
• Point of contact between regional Finance and QTC
• Training and Support to the Team
• Key understanding of ARR validation, GL reconciliation to QTC
• To be Subject Matter Expert - for example early renewals, BI, conversions/downsell, variance analysis, ARR.
• Ensure Service Update testing complete in region when applicable.
• QTC cash resolutions from AR dashboard to be monitored and followed up with team daily
• Ensure team are verifying BI new/addon sales and renewals throughout the month
• Ensure team are providing manual adjustments for BI throughout the month
• Set up the customer maintenance contracts according to Customer Orders
• Invoicing for License/Cloud/Maintenance and other recurring revenue products
• Subscription Calculation quality assurance and invoicing
• Assistance to the global Team Lead, Financial Controllers, and Order to Cash Managers to ensure revenue recognition and KPI reporting compliance.
• Revenue and Direct Cost Accruals including Partner Commissions
• Variance Analysis for all recurring revenue
• Enable ad-hoc, monthly, and annual reporting and KPIs using Business Intelligence (BI)
• Provide other team members and country Market Units with training and support
• Business partner to the Sales function, customer contacts and active management with all stakeholders
• Interact proactively with all functional areas of the Finance team to ensure appropriate accounting, financial reporting and settlement of revenue matters is accomplished.
• Assist Accounts Receivables and Cash Collection with clearing OTC related invoices.

Qualifications:Qualifications

You have profound knowledge in order processing and a certain amount of accounting knowledge (in particular Accounting, Revenue recognition and accruals). You have at least 4-7 years' experience of accounting and invoicing as base as well as Proven track record of leading a team.

• You have completed a commercial education with professional expertise in a comparable position, preferably in a company in the IT/software industry.
• You are a team player with interpersonal and communication skills.
• You are organized and systematic with a focus on accomplishing results.
• You have good analytical and business support skills, a creative solution-oriented mindset, and the ability to take your own initiatives.
• You are a good communicator and can make sure the messages sent across are received and understood.
• Strong verbal and written communication skills to interact with various stakeholders
• Experience: Several years in finance, accounting, or a related field, with specific experience in managing the O2C process.
• Educational Background, preferable a Bachelor's or Master's Degree or equivalent
• Company languages - English. Other languages desirable.
• You have good knowledge of MS Office

Additional Information

What We're Offering

• Salary Range: $93,000 to $117,000 annually + bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

M/F/Disabled/Vet VEVRAA Federal Contractor. We are a Drug-Free Workplace. Interested candidates should apply at: www.ifs.com/about/careers-at-ifs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer