Order Management Specialist - Keurig Dr Pepper : Job Details

Location: 6425 Hall of Fame Lane,Frisco,Texas,75034 Shift and Schedule: MondayFriday, 8:00 AM 5:00 PM (Overtime and weekends as needed)The Order Management Specialist provides high-level service to Keurig Dr Peppers Business-to-Business (B 2 B) customers. This role is responsible for processing customer orders via EDI or email in a timely and accurate manner, while also troubleshooting and creating solutions when established processes are unavailable. Regular interaction with customers is essential, building strong business relationships and ensuring a superior customer experience. When issues arise that may impact on-time delivery, the specialist will escalate them to the appropriate supply chain team and ensure proper follow-through for resolution. This role may also support process improvement initiatives to better serve both customers and evolving business needs. Key Responsibilities. Enter, process, and manage customer orders in ERP systems from PO receipt through invoicing. S...Management, Specialist, Customer Experience, Manufacturing, Business