Order Management Specialist - Aston Carter : Job Details

Order Management Specialist

The Order Management Specialist plays a crucial role in ensuring the seamless creation and processing of sales orders. This position requires coordination across multiple departments to ensure timely production and delivery, adherence to ISO procedures, and active participation in audits. The specialist will also manage customer specifications and artwork coordination, support sales forecasting, and maintain customer account databases.

Responsibilities

Create sales orders from the Radius ERP system.

Develop ship release with specified dates and instructions.

Collaborate with the Supply Chain Manager to ensure raw material availability.

Coordinate with Production Planning to secure production dates.

Adhere to ISO procedures and participate in audits.

Generate and proof Manufacturing Orders (M.O.) for accuracy.

Post M.O. electronically and distribute hard copies.

Follow up on active orders to ensure delivery compliance.

Track on-time deliveries and create export paperwork.

Review customer invoices and gather specifications.

Coordinate art sheet creation with the Prepress Manager.

Process and send proofs to customers, ensuring timely returns.

Ensure customer approval of color standards and participate in press sign-offs.

Provide general sales support and facilitate customer orders alongside Inside Sales.

Maintain customer account databases and create customer item file folders.

Submit quoting requests to the Business Analyst and create job estimates.

Forward quotes to customers and follow up on them.

Participate in scheduling meetings.

Essential Skills

• High School Diploma or GED.
• 2-3 years of experience in production scheduling, production planning, order management, or sales support.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to perform arithmetic operations and interpret bar graphs.

Additional Skills & Qualifications

• Knowledge of Radius, BMI module, PSA scheduling, and CAR software is a plus.
• Experience in the manufacturing or graphics/image production industry.
• Extremely strong attention to detail.
• Ability to multi-task, prioritize, and stay organized.
• Strong customer service acumen and excellent communication skills.
• Ability to present information clearly and respond to inquiries effectively.
• Ability to apply common sense understanding to execute instructions.

Work Environment

This role is 100% onsite from Monday to Friday, 8 AM to 5 PM, with some flexibility in start or end times. The work environment includes a small, renovated office within an old building, and a large attached production/manufacturing area. The production floor is loud, busy, and dirty, requiring comfort in attending meetings there. The office atmosphere is casual yet professional, with a small team of friendly staff.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harvard,IL.

Application Deadline

This position is anticipated to close on Aug 22, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.