Order Management Specialist - DEHN : Job Details

DEHN Inc. Overview:

DEHN protects. Two words, a big promise.

The motto of our company has been both an obligation and an

incentive since 1910 of our family-owned company. Headquartered

in Bavaria, Germany, DEHN's mission is to provide world-class

Lightning and Surge protection solutions for people, building

installations and electrical/electronic devices and systems against

the effects of lightning and surges. For the past 115 years, we have

been leading the development in surge protection, lightning

protection and safety equipment, making DEHN the most

experienced and trusted expert for a total protection concept.

Business Overview:

DEHN Inc. is the USA subsidiary for DEHN SE (ISO 9001/14001

certified). We focus on solutions for lightning and surge-related

problems as they apply to the North American market. These

solutions include education, technical assistance, system design,

risk assessments and site surveys in addition to the lightning and

electrical surge protection products.

Our philosophy is to use best practices from the IEC and our

experience globally and apply them to the USA IEEE and NEC

standards. By combining the best technologies and processes from

international and domestic markets, DEHN assures the customer

will receive the most comprehensive solution tailored to their

specific application. Our customers include commercial,

communications, energy, electronics, industrial, hospitality,

infrastructure, medical, security & defense markets.

Order Management Specialist

Position Summary

Our business is growing! We are seeking a detail-oriented Order Management Specialist to join our team. The ideal candidate will play a key role in managing orders and billing, supporting our Customer Service and Supply Chain teams, and ensuring the smooth flow of all supply chain processes. This role will be part of the Order Management team and will also support sales reporting activities.

Reporting to the Supply Chain Manager, you will work closely with Customer Service, Finance, Customers, and Suppliers.

Key Responsibilities

• Process customer orders, align desired customer delivery dates with production planning, and give direct feedback to customers (order confirmations etc.).
• Coordination of forwarders and shipping to the customer.
• Create and send invoices to customers.
• Support Finance and Purchasing in gathering all required data from our suppliers and customers.

Position Requirements

• Associate degree (Bachelor's degree preferred).
• 3+ years of experience in order management, logistics, customer service, purchasing, or related supply chain roles.
• Proficiency in SAP (minimum 3 years) or other ERP systems is required.
• Experienced in MS365.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).