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This range is provided by Confidential Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$70,000.00/yr - $85,000.00/yr
We are seeking an Order Fulfillment & Customer Service Coordinator with 2-5 years of experience (preferably in the beauty industry) to join our dynamic team. This role requires a highly organized and detail-oriented professional with a deep understanding of order management processes, customer service best practices, and the ability to work collaboratively with 3PLs and across different teams (sales/accounting/IT/supply chain). The ideal candidate will have experience overseeing the entire order lifecycle, managing both EDI and manual orders, coordinating with third-party logistics providers (3PL), and ensuring accurate, on-time delivery to meet customer expectations.
Key Responsibilities:
Oversee end-to-end order processing for assigned customers and brands, including manual and EDI orders.Ensure timely and accurate sales orders processing in ERP/WMS systems with full visibility and traceability achieving 99% ship in time and in full.Collaborate with inventory and sales teams to allocate stock and coordinate order fulfillment.Manage parcel return processes and resolve order discrepancies in a timely manner.Customer Service:
Deliver exceptional service by addressing customer inquiries, resolving issues, and providing order status updates.Foster strong relationships with key retail partners including TJX/Marshalls, Ross, Belk, Amazon, and Burlington preferred.Apply industry best practices in customer service to meet and exceed customer satisfaction targets achieving ship on time and minimal chargebacks.Performance Monitoring & Continuous Improvement:
Track and analyze KPIs related to order management such as processing time, order accuracy, and delivery performance.Identify bottlenecks in order workflows and recommend process improvements to enhance operational efficiency.Ensure compliance with retailer requirements to reduce chargebacks and penalties and help in chargebacks deductions.Coordinate with 3PL providers to ensure timely order fulfillment from order to shipment.Monitor logistics performance and address shipment delays or issues proactively.Qualifications:
Proven experience in order fulfillment and customer service coordination, preferably in the beauty industry.In-depth knowledge of customer service principles, strategies, and best practices.Strong understanding of the complete order lifecycle: order management, fulfillment, shipment, billing, and returns.Experience managing B2B EDI and non-EDI orders for major retailers such as TJX/Marshalls, Ross, Belk, Amazon, and Burlington.Proficiency in ERP and WMS systems; TMS experience is a plus.Experience managing 3PL relationships and overseeing order fulfillment processes.Familiarity with chargeback processes and strategies to minimize retailer deductions.Excellent communication, analytical, and problem-solving skills.Ability to work independently and collaboratively in a fast-paced environment.Preferred Skills:
Knowledge of beauty industry market dynamics.Strong analytical skills for KPI monitoring and performance improvement initiatives.Continuous improvement mindset with the ability to streamline processes.Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Retail, Consumer Services, and Manufacturing
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