Order Fulfillment Manager - BioWave Limited : Job Details

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The BioWave Corporation, founded in 1997 based in Norwalk, CT, is a fast-moving entrepreneurial minded health-care organization scaling rapidly both nationally, and globally. The organization services three key domestic markets, being Veterans (through the United States Department of Veterans Affairs), Athletes, (directly and indirectly through college and professional sports teams), and the broader Commercial “pain” market (directly through HSA/FSA stores, and indirectly through provider-based prescriptions). Organizational momentum is predicated on three key strengths, being our Customer Experience (CX), our unique go-to-market model, and our industry leading product families.

Mission

We are passionate and dedicated in our mission to help our nation's heroes, athletes, and those suffering with chronic pain find non-opioid Modern Pain Management Solutions for their acute, chronic and post-operative pain. As we execute our mission with great passion and energy, these guidelines show us how to help people and at the same time be an honored guest and good neighbor. Onwards!

Job Description

We're looking for a driven and strategic Inventory/Fulfillment Manager to lead and optimize our inventory control, order fulfillment, warehousing, and logistics operations. In this high-impact role, you'll play a key part in scaling BioWave's infrastructure as we are on track to double revenue every 3 years. You'll also play a lead role in spearheading our implementation of integral platforms from QuickBooks over the next five years—laying the groundwork for long-term operational excellence and efficiency.

Duties and Responsibilities

Inventory Management

• Manage the day-to-day inventory operations including receiving, storage, and stock movement
• Implement, perform and oversee daily/monthly cycle counting and reconciliation processes with an eye for identifying discrepancies as well as implementing process improvements to increase inventory efficiencies
• Developing tighter inventory/fulfillment controls within the QuickBooks Inventory and Warehouse module
• Ensure traceability through serial/lot number control for all inventory in compliance with ISO 13485:2016 and CE Mark standards
• Coordinate with Senior Director of Operations to ensure adequate supply of components and finished goods by aiding in forecasting while reducing carrying costs and optimizing inventory levels

Fulfillment and Logistics

• Oversee, perform, pick, pack, and ship processes to ensure timely and accurate order fulfillment in compliance with SOPs as well as meeting established KPIs
• Coordinate domestic and international shipments, including documentation for regulatory compliance
• Identify and implement process improvements to increase fulfillment efficiency

ERP Transition and System Development

• Assist in the selection of an ERP system, implementation and training process - once identified
• Collaborate with IT, Finance and Operations to map workflows and data migration from QuickBooks
• Support continuous improvement of ERP system use and reporting capabilities post-implementation

Compliance and Documentation

• Ensure processes are compliant with ISO 13485:2016 and other relevant regulatory standards (FDA, MDR, etc.) by following established SOPs
• Maintain detailed records of inventory movements, batch/lot traceability, and shipment documentation
• Participate in audits and contribute to CAPA investigations related to inventory and fulfillment
• Supervise inventory/fulfillment staff by providing clear direction, training, and performance feedback
• Develop and maintain a high-performance culture focused on safety, quality, and accountability

Required Experience/Skills

• 5+ years of experience in inventory, logistics, or fulfillment, ideally in a medical device or regulated industry
• Experience using QuickBooks for inventory/fulfillment; ERP implementation and/or experience using ERP systems
• Familiarity with shipping software and requirements for domestic and international shipments
• 2+ years of proven leadership skills with the ability to manage and develop a small but growing team
• Excellent communication, organizational, and analytical skills
• Ability to lift up to 50 lbs, work in a standing position for extended periods of time
• Experience driving a forklift(we will certify)

Nice-to-Haves

• Understanding of ISO 13485: 2016 and quality system requirements for inventory and distribution is preferred but not necessary
• Fulfillment management within a medical device company

Education

• Bachelor's degree in Supply Chain, Business, Operations, or related field preferred

Pay & Benefits Summary

• Suggested salary: $75,000 inclusive of management bonus
• Medical Family – 55%, Employee 45% (year 1&2), 75% (3 years onwards)
• 401K- discretionary 2.5% employer match
• Basic/Voluntary Term Life Insurance
• Long Term Disability
• HSA Accounts
• PTO Years 1 and 2, 15 days, Year 3 onwards 20 days
• 12 paid public holidays
• Remote work environment (East coast hours required initially)
• Reimbursement for travel.

Legal Disclaimer(s)

BioWave is committed to the principles of equal employment opportunity and providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or accommodations to complete the application process or to perform the essential functions of this position, please contact [insert contact name, phone number, and/or email].

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Product Management
• IndustriesMedical Equipment Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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