Order Fulfillment Associate - Ursus : Job Details

JOB TITLE: Order Fulfillment AssociateLOCATION: Melville, NY (onsite)PAY RANGE: $20.00 - $24.00/hrDURATION: 6 months

Job Description Responsibilities:

• Provide support in daily operations with minimal supervision, ensuring timely order processing and fulfillment

• Utilize order process knowledge to support and improve business workflows

• Maintain efficient and accurate order fulfillment to ensure smooth operations and timely deliveries

• Act as a point of contact for issues raised by customers and the Sales Team

• Identify appropriate resources to resolve issues and ensure high customer satisfaction

• Run daily reports for Sales, notify accounts of upcoming styles, handle invoicing, and maintain documentation

• Collaborate with Customer Maintenance to open and update accounts daily

• Receive and process material and merchandise orders

• Use order tracking and CRM systems to:

  • Process orders

  • Record prices

  • Track delivery dates

  • Monitor inventory

  • Maintain customer information and transactional data

• Confirm order details, including unit prices and shipping dates

• Update shipping statuses and notify customers of backorders or delays

• Prepare order-related documentation and process orders from sales staff and customers

• Provide price quotations, complete order sheets, and verify pricing and quantity accuracy

• Distribute order sheets and coordinate with departments on order status and shipping

• Support fulfillment by managing order processing, updates, inventory tracking, and received shipments

• Coordinate product delivery commitments with internal departments

• Process chargebacks, credit memos, debit memos, and returns

• Manage consignment accounts, including account setup/closure, order processing, and inventory management

Job Specifications:

• 1–2 years of experience in customer service or administrative support

• Proficient in Windows, including word processing, spreadsheets, and data entry

• Strong communication and interpersonal skills

• Ability to identify and resolve issues independently

• Capable of multitasking and handling high workloads while staying productive

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.IND123#J-18808-Ljbffr