Order Entry Representative - ASC Engineered Solutions : Job Details

The Order Entry Representative's (OER) primary responsibility is to accurately and efficiently process orders received from customers. The OER plays a crucial role in ensuring that orders are entered promptly and accurately into ASC's systems, facilitating smooth order fulfillment and customer satisfaction.

How You Will Help

• Receive and review incoming orders via various channels (email, phone, online platforms).
• Verify order information for completeness, accuracy, and compliance with company policies and procedures.
• Accurately enter order details in the company's order management systems.
• Communicate with customers and/or internal stakeholders to clarify order details and/or resolve discrepancies as needed.
• Collaborate with other departments such as Sales, Inventory Management, and Customer Service to ensure timely and accurate order processing.
• Maintain organized records of all orders and related documentation in ASC systems and platforms.
• Assist in resolving any issues related to order processing, including but not limited to inventory availability, pricing discrepancies, or shipping concerns.
• Provide excellent customer service by promptly addressing inquiries related to order status or other order-related matters.
• Continuously strive to improve order entry processes and efficiency, suggesting and implementing enhancements where applicable.
• Other duties as assigned.

What You Will Bring

• Bachelor's degree or equivalent experience.
• Proven experience in order entry, data entry or a similar role. Preferably in a fast-paced B2B environment.
• Proficiency in order management systems, Outlook and other MS applications. CRM experience is a strong plus.
• Excellent attention to detail and accuracy in data entry.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Exceptional communication skills, both verbal and written.
• Ability to work independently with minimal supervision, as well as collaboratively within a team.
• Flexibility to adapt to changing priorities and workload demands, with ability to work overtime on occasion.
• Commitment to providing outstanding customer service and maintaining a positive customer experience.

About ASC Engineered Solutions

Following the 2019 merger of Anvil International and Smith-Cooper International, the unified company relaunched in March 2021 as ASC Engineered Solutions. Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence. The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers: quality. As a solutions provider, this quality is reflected in our precision-engineered products, support and knowledge. Our organization is a dependable strategic partner focused on its customers' success.

Our Hiring Process

Don't see the perfect role for you right now? Sign up today to stay connected with us! Your next big career move could be just around the corner.