Operations Technician Staff (End User Support) - American Electric Power Company : Job Details

Provides assistance to IT Special Projects and material management support for the Telecom operations project. Works closely with IT Infrastructure, Applications, Cyber Security, Telecom Operations, Telecom Engineering, Telecom Construction, Telecom Projects and Supply Chain to foster a team atmosphere striving for resolution to issues, transfers, receipts as well as continued technical innovations, & process improvements. Job Description. What You'll Do: Provide comprehensive support for end-user hardware, software, and peripherals. Assist users with general technologies, including Windows 10/11, Virtual Desktops, Mac. OS, and workstation hardware (Mac, Dell, HP). Support mobile technologies such as iOS devices, Workspace ONE, and Intune. Manage and troubleshoot Citrix Virtual Apps and Desktops. Utilize Microsoft Endpoint Configuration Manager and JAMF for device management. Coordinate e-waste pickups and ensure compliance with environmental standards. Operate and troubleshoot in-room...Operations Technician, Support, Operations, Technician, Staff, Configuration Manager, Technology