Operations Technician Staff (End User Support) - American Electric Power : Job Details

Provides assistance to IT Special Projects and material management support for the Telecom operations project. Works closely with IT Infrastructure, Applications, Cyber Security, Telecom Operations, Telecom Engineering, Telecom Construction, Telecom Projects and Supply Chain to foster a team atmosphere striving for resolution to issues, transfers, receipts as well as continued technical innovations, & process improvements.

What You'll Do:

• Provide comprehensive support for end-user hardware, software, and peripherals.
• Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP).
• Support mobile technologies such as iOS devices, Workspace ONE, and Intune.
• Manage and troubleshoot Citrix Virtual Apps and Desktops.
• Utilize Microsoft Endpoint Configuration Manager and JAMF for device management.
• Coordinate e-waste pickups and ensure compliance with environmental standards.
• Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco.
• Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom.
• Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels.

What We're Looking For:

Education: Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

Experience: In addition to any experience required above, 8 years' technical or relevant work experience is required.

Nice-to-have:

• Ability to acquire unescorted access at a nuclear plant.
• Extensive experience in supporting end-user hardware, software, and peripherals.
• Strong proficiency in general end-user technologies, including:
• Windows 10 and 11
• Virtual Desktops
• MacOS
• Workstation hardware (Mac, Dell, HP)
• Solid understanding of mobile technologies, including:
• iOS devices
• Workspace ONE
• Intune
• Experience supporting and understanding Citrix Virtual Apps and Desktops.
• Good knowledge of Microsoft Endpoint Configuration Manager and JAMF.
• Familiarity with operating in-room video conferencing systems from major vendors, such as Poly and Cisco.
• Over 5 years of experience in supporting end-user technologies in large environments.
• Able to work independently and demonstrate appropriate judgment and self-direction of tasks and priorities.
• Excellent communication skills, capable of effectively communicating with all types of IT customers, including executive leadership.

What You'll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do At AEP, we're more than just an energy company we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Grade: SP20-007

Compensation Range: $40.90-51.13 USD

The Physical Demand Level for this job is: S Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.