Operations Specialist - Token : Job Details

About Token Ransomware and Phishing attacks are the largest threats facing every organization today. Token is revolutionizing how customers secure their organizations utilizing Next-Generation biometric, passwordless MFA. We deliver the next generation of access security, in multiple form factors, that is invulnerable to social engineering, malware, and removes the shortcomings of legacy MFA for organizations where breaches, data loss, and ransomware must be prevented. What We Offer A collaborative environment, with a competitive salary and stock option grants for all employees. We offer medical, dental, and vision insurance, PTO, wellness time, and unlimited sick time. Activism is an important part of our company culture. As such, we encourage volunteering by offering each employee one day to spend supporting an individual cause they care about, and one day as part of a Token team. What You Offer Token is building out our operations team and we're looking for a high energy operations specialist. This role plays a critical role in ensuring accurate and timely order fulfillment, shipping logistics, and smooth delivery of goods to customers. Reporting to the Operations Analyst, this role contributes to operational efficiency and data accuracy. The Operations Specialist also provides backup support in inventory management, assisting in stock level tracking and seamless operational flow. You'll be working with a strong team that thrives on communication, transparency, and is committed to building a safer, more secure world one ring at a time. Responsibilities:

• Prepare, package, and ship customer orders in alignment with company standards.
• Coordinate with shipping carriers and monitor deliveries to ensure timely arrival.
• Troubleshoot and resolve issues related to shipping delays or returns.
• Assemble product bundles according to specification.
• Conduct quality checks on all kitted products.
• Assist the Operations Analyst in maintaining and improving logistics workflows.
• Prepare shipment documentation, including customs and compliance paperwork.
• Track order statuses and escalate operational issues proactively.
• Provide backup support for inventory management, including performing cycle counts and reconciliations.
• Monitor and address inventory discrepancies in collaboration with the Operations Analyst.
• Support restocking, receiving, and maintaining organized warehouse operations.
• Embrace AI tools and technology to enhance efficiency in order fulfillment, inventory tracking, and logistics workflows.
• Other duties as assigned to ensure optimal customer experience.

Core Competencies: Communication: Able to clearly report issues, collaborate with team members, and communicate with shipping partners to ensure smooth logistics operations. Organizational Skills: Demonstrates strong attention to detail, maintains accurate records, and effectively prioritizes multiple operational tasks in a fast-paced environment. Problem-Solving: Proactively identifies issues in shipping or inventory workflows and collaborates to implement timely solutions. Adaptability: Demonstrates flexibility in responding to changing operational needs, adjusting workflows, and learning new technologies or processes to maintain efficiency in a dynamic environment. Educational Requirements:

• High school diploma or equivalent required.
• Associate's or bachelor's degree in business, supply chain, logistics, or related field is a plus.

Other Experience, Requirements & Qualifications:

• 1-3 years of experience in operations, logistics, fulfillment, or a related field.
• Experience using order management or inventory systems (e.g., NetSuite).

If you are an Operations and Logistics professional with a keen eye for detail we would love to hear from you. If you meet some, but not necessarily all, of the requirements we still encourage you to apply! Total compensation for this role is between 45,000 and 55,000 depending on your unique mix of education and experience.