Operations Specialist - MedStar Health : Job Details

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General Summary Of PositionUnder general supervision, performs a wide variety of administrative and/or operational work in support of a major program or multiple programs within a department. Reporting to the program Director, employees in this class coordinate program operations, activities and/or services. This position will involve management of language services. Work may also involve interactions with intergovernmental officials or other external clients/partners to carry out program objectives. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures and standards.

General Summary Of PositionUnder general supervision, performs a wide variety of administrative and/or operational work in support of a major program or multiple programs within a department. Reporting to the program Director, employees in this class coordinate program operations, activities and/or services. This position will involve management of language services. Work may also involve interactions with intergovernmental officials or other external clients/partners to carry out program objectives. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures and standards.Primary Duties And Responsibilities

• Serves as a point-of-contact for patients, and as a liaison between internal staff/medical professionals and external vendors on matters related to contracted services. Coordinates contracted services and oversees vendor relationships.
• Provides administrative support to program director and program(s), including receiving and responding to calls/questions, and preparing and distributing correspondence related to program services, events and activities.
• Manages and coordinates language services including staffing and vendor relationships.
• Coordinates communication with clients/partners/patients on various program-related matters, such as event planning/execution and payment collection efforts/activities, etc.
• Provides information on program services.
• Coordinates events and travel arrangements, including the processing of travel and expense reimbursements.
• Prepares and distributes reports.
• Assists with program budget, to include receiving/processing invoices and preparing monthly accruals.
• Provides support on department projects.
• Manages and maintains office supplies and equipment.
• Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive.

Minimum QualificationsEducation

• Bachelor's degree required

Experience

• 3-4 years Three years experience performing administrative work, preferably in a medical/clinical office required

Knowledge, Skills, And Abilities

• Proficient in Microsoft Office, PowerPoint, Excel and database programs.
• Effective oral and written communication skills.
• Must have ability to plan, organize, prioritize and multi-task.
• Must possess mathematical and data analytics skills.
• Proven customer service skills.

This position has a hiring range of $48,235 - $84,468

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesHospitals and Health Care

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