Operations Monitor - The Kintock Group : Job Details

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The primary responsibility of this position is to maintain continuous safety, security, alertness and awareness to control the facility and residents in accordance with Company policy and contracting agency requirements. This position has first level responsibility for maintaining resident accountability.

• Process the arrival of residents in accordance with established procedures and contract requirements. Complete an inventory of personal property for residents upon arrival at the facility.
• Accurately record all activities, and report the number of residents who arrive or leave the facility in accordance with Company and contract requirements.
• Conduct facility counts at the required times and verify that the logbooks are accurate.
• Receive/Relay report of necessary information from the previous shift.
• Maintain the sign-in/sign-out procedure and all movement for residents and visitors.
• Monitor surveillance cameras covering the facility and report inappropriate movement.
• Perform equipment checks to ensure operational readiness for each shift.
• Complete all shift reports, work orders, and security reports legibly and concisely.
• Regularly patrol the facility to observe and listen to residents.
• Monitor resident work details and conduct cleanliness checks of the facility.
• Monitor the dispensing of medication and first aid supplies for residents.
• Serve as a liaison between residents and case managers.
• Accurately report all problems and/or violations of contract agency Prohibited Acts and Company policies.
• Assist case managers when searching residents' motor vehicles.
• Search property brought into the facility to eliminate contraband.
• Conduct random/scheduled pat searches and tests on residents.
• Communicate effectively with all levels of staff.
• Ensure confidentiality regarding sensitive information.
• Assist with serving meals in the absence of food service personnel.
• Transport residents using company vehicles.
• Maintain an inventory of personal property for residents who leave on an unscheduled release.
• Maintain First Aid and CPR Certifications.
• Participate in all mandatory training and staff development sessions.
• Perform all other duties as assigned by the Operations Manager.

One year of experience in a security/customer service role, preferably in a correctional organization. Demonstrated effectiveness in writing and oral communication; First Aid and CPR Certifications (will train for certification); valid driving license, and a clean driving record are preferred.

• Learn and implement contract requirements regarding community corrections and accountability.
• Work a rotating schedule (including overtime).
• Establish authority and communicate for understanding.
• Communicate effectively with all levels.
• Establish and maintain effective working relationships with staff and co-workers.
• Administer First Aid and CPR.
• Drive Company vehicle when required.
• Follow policy and procedure set forth by the Company and Contracting agency.
• Meet contracting agency clearance requirements.

A high school diploma or equivalent (Associates Degree preferred).