Operations Manager - Resources - ACTION RESOURCES : Job Details

Position: Operations Manager - Resources

Location: Columbus, OH

Job Id: 582

# of Openings: 1

JOB SUMMARY:

As an Operations Leader for Action Resources, you are the pulse of the terminal, responsible for growth and development of a profitable transportation operation. You will coordinate and manage day-to-day operations to drive profitability and growth, working with other terminals and drivers to meet the needs of the company, with a primary focus on your assigned market.

• Driver retention and development
• Safety focus every day in the areas of terminal and on the road
• Creating and maintaining a great culture of success and team development
• Asset Management
• Build trust and relationships with existing and new customers

The Operations Leader will be the driving force for the terminal in meeting and exceeding key performance indicators (KPIs) related to Operations, Retention, Safety & Compliance, Customer Service, Financials, and annual goals and objectives.

DUTIES AND RESPONSIBILITIES:

• Focus on key areas of Operations: Safety, Service, Revenue, Assets, and Costs
• Implement and support all company continuous improvement and safety initiatives
• Serve as the liaison for company drivers, owner-operators, and terminal associates
• Interact professionally with internal and external customers to meet their needs, ensuring superior customer service
• Lead change related to processes, structure, and business modeling
• Advocate for drivers, involved in retaining, recruiting, and hiring, treating drivers fairly and respectfully
• Coordinate daily terminal activities supporting specific operating objectives
• Handle escalation and time-critical issues effectively, performing transactions accurately and promptly
• Collaborate with the sales team to manage existing and develop new business opportunities
• Develop and mentor staff through performance evaluation and coaching
• Promote and develop safe work behaviors through communication and safety program implementation
• Identify process breakdowns and develop improvement plans with partners
• Foster a positive culture within the terminal
• Assist in onboarding drivers and associates to terminal processes
• Act as the initial contact for personnel issues and troubleshooting
• Monitor equipment for efficiency
• Provide feedback and abide by EHSS policies, procedures, and safe practices for continuous improvement
• Perform duties as assigned by the Regional Terminal Manager

BUSINESS & LEADERSHIP COMPETENCIES:

• Teambuilding and change management skills
• Strong analytical and problem-solving skills
• Business and financial acumen, understanding financial indicators and success measures
• Supervision, planning, coordination, negotiation, and employee relations skills
• Excellent customer service skills
• Excellent communication skills (oral, written, presentation)
• Organizational and time management skills
• Development and coaching abilities

EXPERIENCE AND SKILL REQUIREMENTS:

• Bachelor's degree or equivalent in education and experience in transportation
• 3-5 years experience in transportation preferred
• 0-2 years fleet management/leadership experience preferred
• Experience leading teams and managing remote locations preferred
• Experience with tank trailers and hazardous waste transportation preferred
• Familiarity with Transportation Management Software (e.g., TMW, McLeod)
• Proficiency in Microsoft Office suite
• Excellent written and oral communication skills