Operations Manager (Multi-Site) - ZipRecruiter : Job Details

Job Description

Overview

Must be willing to travel to 2-3 branches weekly (Spartanburg, Greenville, Columbia)

The Branch Manager is accountable for the overall operation of the ResCare HomeCare or All Ways Caring Branch. The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional, and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction.

As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management. The Branch Manager is also responsible for selecting, training, and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction, and retention. Responsible for management of all aspects of recruitment and selection processes. Oversees Human Resources including: interviewing, hiring, employee performance evaluation, payroll processing, and employee relations.

Responsibilities

Administration/Finance - Managing Quality Management System initiatives; proactively identifying and assessing potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms, and bad debt. Analyzing monthly financial statements for the branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P&L) responsibility) to maximize contribution; developing and executing the branch's annual business plan.

Service Management – Monitoring to ensure that every client is served; providing exemplary service to optimize utilization. Maintaining strong and positive relationships with referral partners, payor sources, and clients. Managing on-call as needed.

Sales and Marketing –• Manage/Analyze sales and service processes including managing the territory, recruiting/sourcing sales, campaign/blitzes, identifying leads, conducting cold and canvass calls, setting appointments, creating proposals and pricing models, creating presentations, documenting customer agreements, closing sales, and maintaining records in client management software. Participate in community organizations, involve service team in sales activities, and ensure awareness of prospect/customer service requirements.• Participate in personal care sales programs/contests/meetings, utilizing sales tools that support our Sales Philosophy & Roadmap, and maintaining a thorough understanding of personal care service and product offerings.• Ensure sales targets are met, including a balanced industry and service line mix; lead branch participation in sales programs and contests; maintain awareness of competitors' strengths and weaknesses and the strategic position of HomeCare.• Execute the Branch's annual business plan.

Talent Management - Selecting, training, and developing staff; monitoring and supervising staff performance including setting expectations, coaching, and recognizing achievements. Monitor and coach the service team to ensure effective unemployment and workers' compensation claim management.

Qualifications

• 1+ years of supervisory experience required.
• 1+ years of sales or marketing experience in a healthcare or related setting.
• Experience managing systems, processes, and people.
• Effective verbal and written communication skills with all levels of personnel.
• Ability to build and expand business relationships.
• Excellent problem-solving skills for handling client and employee issues.
• Flexibility to work hours as needed, including after hours.
• Bachelor's Degree in business, nursing, social services, or related field preferred, but equivalent experience considered.