Operations Manager - Infosys BPM : Job Details

Warranty Claims Adjudicator

Operations Manager

We are seeking a meticulous and detail-oriented Warranty Claims processing adjudicator to join our team in back-office operations. The primary responsibility of this role is to validate and approve warranty claims submitted by dealers globally. The ideal candidate will possess strong analytical skills, a deep understanding on Automobiles/heavy earth moving and equipment machinery and the ability to ensure adherence to warranty policies and guidelines.

Responsibilities

• Valid Property and Causality adjuster license for handling insurance claims for all 50 states (USA) should have at least licenses for Min states and should be able to get for rest as per requirement.
• Review and analyze warranty claims submitted by dealers, and service centers for accuracy, completeness and compliance with warranty policies
• Working knowledge on Automobiles/heavy earth moving and equipment machinery.
• Verify the authenticity of claims by examining repair orders, service records, and supporting documentation.
• Collaborate with technicians, engineers, and other stakeholders on a need basis to understand technical aspects of claims and ensure accurate assessment.
• Evaluate warranty claims against established criteria and guidelines to determine eligibility for coverage.
• Make decisions on approving or deferring warranty claims based on findings and analysis.
• Document findings, decisions and actions taken in the claims management system or database.
• Communicate with stakeholders, including dealers, and internal teams, customer service Manager (CSM) regarding claim status, decisions and additional information required.
• On a necessary basis provide support and guidance to dealers and service centers on warranty claim submission processes and requirements.
• Identify trends or recurring issues in warranty claims and collaborate with relevant teams to address root causes.

Basic Requirements

• Bachelor's Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Minimum 7 years of experience related to the job description.

Preferred Requirements

• Should have 7+ years experience in managing Property and Casualty Insurance Claims adjuster (preferably experienced with heavy construction machinery) and Warranty claims administration.
• Proven experience in warranty claims validation or a similar role within the heavy construction machinery industry.
• Strong technical knowledge of automotive systems, components, and repair processes.
• Excellent analytical and problem-solving skills with acute attention to detail.
• Ability to interpret technical documentation, service manuals and repair procedures.
• Familiarity with warranty policies, terms, and conditions applicable to automotive products.
• Proficient in using claims management systems or databases.
• Effective communication skills with the ability to interact professionally with stakeholders at all levels.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Ability to scrutinize and detect the anomalous claims.
• Well versed in MS office.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.