Operations Manager - Beaufort County South Carolina : Job Details

To ensure the successful collection of payments and communication of information between the Beaufort County Treasurer's Office and the public, focused on developing and maintaining best customer-centric and customer service practices.Role ResponsibilitiesThe following duties are normal for this position. The omission of specific statements or duties does not exclude them from being performed. Other duties may be required and assigned. All job functions are to be carried out in accordance with Beaufort County Treasurer policies and procedures, and applicable local, State, and Federal laws.Leadership Responsibilities

• Demonstrates buy-in to our vision, mission and values in their day-to-day work and in a manner that fosters fulfillment of our culture statement.
• Monitors the coordination and performance of daily work activities in a manner that will result in the successful achievement of team goals; including but not limited to: organizes, prioritizes, and assigns work; supervises status of work in progress and inspects completed work.
• Ensures departmental compliance with all applicable laws, policies and procedures: immediately initiates any actions necessary to correct violations/deviations.
• Supervises, directs, and evaluates assigned team members, and addresses team concerns and problems; including, but not limited to: coaching subordinate leaders through the Evolving with Purpose process.
• Exercises situational and operational awareness to proactively identify potential issues and blind spots, and addresses them appropriately.
• Ensures consistent and productive Meetings with Purpose, maximizing opportunities to share information, feedback and suggestions in a professional and constructive manner.
• Monitors and regularly evaluates staff performance and training needs to align with current and future goals; including, but not limited to: hiring, disciplinary matters, termination, and training/cross-training.

Relationship Responsibilities

• Serves as Operations Team liaison to other teams, agencies and departments in a manner that enhances team culture, reflects our vision, mission and values, and fosters public trust.
• Provides leadership support and encouragement to the Operations Team leaders that fosters and cultivates a growth mindset and reflects our culture, vision, mission and values.
• Crafts the Operations Team standards of high-quality, customer-centric and customer services.
• Demonstrates professional support, verbal and written, to both internal and external stakeholders that is in accordance with Beaufort County Treasurer policies and procedures.
• Exercises timely follow-through on the resolution of issues/exceptions, taking ownership regardless of the source.
• Gauges, anticipates, reacts and meets the needs of others in a manner that creates a positive environment and best reflects our team culture, vision, mission and values.

General Responsibilities

• Possesses a growth mindset with a focus on personal, leadership, and team development.
• Maintains a comprehensive, current knowledge of applicable laws and regulations, office technology, and attends training sessions as appropriate.
• Monitors or, when appropriate, prepares and updates, operating procedures and/or policies. Performs other related duties as required.

Performance Standards

• Performance will be evaluated via a score-based system on the team member's exemplification and embodiment of our vision, mission and core values.

Success Factors

• Clearly demonstrates buy-in to our culture, vision, mission and values.
• Enjoys creating and sharing team vision and goals, and leading others to their fulfillment.
• Regardless of the communication method used, successfully conveys encouragement and authenticity to the team. Able to identify, review, and summarize data and relate findings to observed trends and behaviors. Includes utilizing this information to make informed decisions.
• Skilled at using deductive reasoning and exercising decisive judgment that reflects our vision, mission and values in a variety of situations, which are often characterized by frequent change.
• Able to perform mathematical calculations and successfully convey the math and information to others.
• Seeks opportunities to share information, feedback and suggestions in a professional and constructive manner.
• Strong communication skills and conflict resolution.
• Excellent management and organizational skills such that a proactive approach is taken to address potential issues before they occur.

Minimum Qualifications

• Bachelor's degree in Management, Business, or related field; or Certified Management Certification through the Institute of Certified Professional Managers.
• At least 9 years prior experience in a professional setting that involved customer service.
• Possesses a valid driver's license.
• At least 5 years in a position of leadership in a professional, office setting, supervising at least 5 direct reports.
• Significant experience with Microsoft Office and professional communication, both verbal and written.
• Must be willing to travel between both locations:
  • 100 Ribaut Road, Suite 165, Beaufort, SC 29902
  • 4819 Bluffton Parkway, Beaufort County Government Center, 3rd Floor, Bluffton, SC 29910

All applicants tentatively selected for a position with Beaufort County Council will be required to submit to urinalysis to screen for the illegal use of drugs and to a background check prior to appointment. Employment is contingent upon clearing both the drug screening and background investigation.#J-18808-Ljbffr