Operations Manager - Benchmark Hospitality at DU : Job Details

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About UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

About UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!Location DescriptionThe Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.DescriptionMission of the Role:ResponsibilitiesThe Operations Manager supports Flamingo Resort & Spa Wellness Mission, Values and Goals. The Operations Manager is responsible for providing a positive work environment for all employees, the highest quality guest service and product. The Operations Manager is responsible for supporting the Executive Director in overseeing operational aspects of Wellness at the Resort and will be assigned specific responsibilities as needed. Essential Job Functions:

• Ensure all resort wellness staff support Flamingo Resort & Spa Wellness Mission, Values and Goals.
• Ensure all resort wellness policies and procedures are fully implemented in all departments, including but not limited to Standard Operating Procedures, Safety and Emergency and as outlined in the company's Policies and Procedures Manual, People and Culture Procedures and Employee Handbook.
• Serves as the lead customer service contact for members at the front desk, including:

answering questions, welcoming, and other member communications

• Acts as a liaison between the front desk, Group X, Personal Trainer, and seasonal staff and all other departments, communicating relevant information to the staff as needed
• Works with ED to establishes, monitors and analyzes seasonal programs and budget
• Develops and implements front desk and support development of overall Club policies and procedures
• Support the creation and implements seasonal programmatic policies and procedures.
• Conducts departmental meetings quarterly for Front Desk, Group X and P.T. departments
• In collaboration with the EC, develop and conducts customer service training for all employees
• Enters programs/services into POS software
• Oversees billing Youth Swim, support Summer Kids Club and others as needed.
• Works with ED on creating cross department programming
• Support the ED in developing programming for group business capture for Resort, including all Wellness
• Covers shifts as needed
• Other duties as assigned

QualificationsEssential Qualifications:

• Strong interpersonal and communications skills, both verbal and written.
• Two
• three years of customer service experience.
• Punctuality and regular and reliable attendance.
• Computer knowledge in Windows environment as well as prior experience with various PMS and POS systems.
• Experience in Health and Wellness industry.
• CPR, First Aid certified, AED, ACE or ACSM license.
• Proven ability to provide high quality customer service.
• Ability to multi-task, works independently and with a team, and performs detail-oriented functions.
• Ability to problem-solve, and make key decisions.
• Team leader/player
• Availability to work some evenings, weekends and holidays as job dictates.
• Professional and enthusiastic attitude
• Ability to problem-solve, and make key decisions Desirable Qualifications:
• Ability to communicate in a second language.
• College or university program certificate in hospitality/fitness or related training.

Compensation RangeThe compensation for this position is $65,000.00/Yr. - $68,000.00/Yr. based on qualifications and experience.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeTemporary

Job function

• Job functionManagement and Manufacturing
• IndustriesHospitality

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