Operations Manager - DO & CO AG : Job Details

We have an incredible opportunity for a dynamic, energetic, and eager Operations Manager in Jamaica, NY JFK unit.

About DO & CO:

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly sometimes beyond our own expectations.

Responsibilities:

• Manage Equipment Packing, FATS and Flight Coordinators. Plan, forecast, schedule and communicate transportation activities with dispatch as needed and ensure no missing items and no flight delays.
• Supervise, motivate, and assist a large team of drivers, driver helpers, equipment and food packers as well as flight packers and coordinators.
• Review and enhance transportation policies and ensure adherence to safety measures. Ensure all vehicles are in working condition and clean.
• Report and reconcile any malfunctions immediately. (i.e., compliance, fueling, maintenance). Ensures OSHA compliance, Safe Program, & DOT standards/training are met.
• Implement DO & CO departmental policies and procedures and set related training plans. Monitor costs and create related reports as requested by the management.
• Manage and support all hygiene requirement (as per FSQA)
• Manage all airline requirements and requests timely and in high quality. Keep a high level of communication and involve all internal stakeholders accordingly.
• Participate in establishing policies and procedures
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Partner with stakeholders to ensure clear requirements documentation
• Perform cost and scenario analysis, and benchmarking
• Monitor and forecast upcoming levels of demand
• Assess, manage and minimize risks

Qualifications:

• Awareness of the operational sequences
• Strong and effective communication skills, with the ability to clearly and concisely express ideas both verbally and in writing
• Proactive, entrepreneurial, can operate resourcefully in a fast-paced, dynamic environment
• Highly organized and diligent, attention to detail and follow through
• Ability to effectively deal with department heads and team members, some of whom will require high levels of patience, tact and diplomacy.
• Ability to work well within a team as well as independently
• Planning, co-ordination, good communication and leadership skills
• Proficient in using Microsoft: Word, Excel, Outlook, purchasing software preferred
• Contract and negotiation skills
• Hands on approach to our guests needs
• Ability to complete assigned tasks within the given time in order to meet strict deadlines
• Flexibility (different shifts - night, weekends, holidays)
• Minimum of 3 years of leadership transportation, equipment packing experience preferably within food manufacturing
• Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.)
• Bachelor's Degree in relevant field

Diversity & Inclusion:

We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and makes you. That s what makes our team so special.