Operations Manager - Employee Health & Benefits - Marsh McLennan : Job Details

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Operations Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

We are seeking a dynamic and strategic Operations Manager to lead and inspire our Employee Health & Benefits Client Services team.

As our Operations Manager on the Employee Health & Benefits team, you'll be responsible for the daily operations of the client service team, including selection and management, training, problem solving, etc. You will also be responsible for fostering professional and career advancement opportunities and overseeing the support, development, and growth of our client services professionals.

As our Operations Manager you will be responsible for driving operational excellence, enhancing client satisfaction, and creating efficiencies. The ideal candidate will demonstrate strong leadership, a proactive approach to process improvement, and a passion for developing high-performing teams in a fast-paced environment.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's degree or equivalent work experience required.
• Working knowledge of employee benefit plans with 5+ years of industry experience and demonstrated relationship management skills.
• Experience managing, implementing, and renewing small and large group health & welfare plans. Including (but not limited to) medical, dental, ancillary, FSA, HSA, COBRA, and voluntary worksite plans.
• Working knowledge of HRIS and Payroll systems and how they interact with Employers and their benefit offerings.
• Working knowledge of HIPAA, ERISA, COBRA, MNPFML, Transparency in Coverage and other state and federal employee benefit regulations.
• Comprehensive understanding of the key challenges in employee benefit plans and current health care trends.
• Ability to coordinate multiple projects while ensuring timely and accurate client deliverables, with effective problem solving and resolution skills.
• Strong leadership and team management skills, with a proven ability to motivate and develop staff.
• Strong organizational, project planning and management, analytical and multi-tasking skills.
• Ability to face high stress with positivity and a problem-solving mindset.
• State Life/Health insurance license required.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.