Operations & Maintenance Product Owner - 1LMX/SAP/Contracts & Billing - Lockheed Martin : Job Details

Join Lockheed Martin's digital transformation journey as we accelerate the OneLM Mission-Driven Transformation through our 1LMX program. This strategic priority is reshaping our operations and business processes to better serve our customers in terms of cost, quality, and capabilities, while delivering the speed, agility, and insights necessary to stay ahead of rapidly-evolving threats. The 1LMX ERP Contracts and Billings IT Team is specifically transforming Lockheed Martin businesses using the latest SAP S/4HANA ERP solutions to drive to a common set of streamlined processes and deliver results for our customers. Within this initiative, we are hiring an experienced Operations & Maintenance (O&M) Product Owner to lead hypercare and O&M for our Contracts & Billing team, including the 4 subteams: Contract Lifecycle Management, Sales Order Processing & Available to Promise, Billing, and Accounts Receivable & Collections.

What you will be doing:

In this role, you will serve as the Product Owner of an agile team covering the Operations and Maintenance of our products. You will be responsible for the following:

• Guiding the maintenance of our solution for the Contracts & Billing team, including SAP, Cognitus' Industry Solution for Aerospace and Defense, and Icertis Contract Intelligence product
• Designing our O&M structure, processes, and plans to support the business areas
• Ensuring all established O&M processes are followed by the O&M team
• Working with IT product owners, business analysts and developers, as well as professional services (SAP, Cognitus, Icertis, Deloitte) to accomplish the product team's objectives
• Serving as primary contact for the Contracts & Billing Team during Hypercare period for all Program Releases
• Integrating with IT product owners on resource allocations between Build and O&M
• Coordinating with IT product owners on critical resource needs to address production issues in a timely manner
• Coordinating with IT product owners to establish and manage cross-training between Build and O&M resources
• Managing ServiceNow Assignment Group(s), including controlling the group's membership, monitoring tickets to ensure timely review and assignment of incoming tickets, and reviewing / tracking metrics
• Coordinating development and deployment of Knowledge-Based Articles
• Managing PagerDuty on-call services for Assignment Group(s), including maintaining the on-call and escalation schedules
• Coordinating and overseeing timely assignment and resolution of issues with scheduled batch jobs
• Coordinating support with War Rooms for hypercare
• Engaging with leadership to report status and escalate risks/issues to drive to a quick resolution

Who you are:

You're an experienced IT leader with a strong technical foundation and a proven track record of delivering complex solutions. You're a collaborative lead who excels at working with cross-functional teams to drive project delivery and fostering a culture of innovation and continuous improvement. With excellent communication and interpersonal skills, you're able to distill complex technical concepts into actionable insights, and effectively partner with stakeholders to drive business outcomes. You're a strategic thinker who is well-versed in industry trends and emerging technologies, and you're committed to staying ahead of the curve. You're looking to join a dynamic team where you can leverage your technical expertise, business acumen, and leadership skills to drive transformational change and deliver high-impact SAP solutions.

Further information about this opportunity:

This role is fully remote, but will require occasional travel for face-to-faces, particularly during testing cycles and the first few weeks of hypercare after each release. Due to program requirements, this role requires US citizenship and excludes dual citizenship.

Desired skills:

Configuration experience in SAP

Focused Build knowledge and experience

Experience as a Product Owner or Scrum Master

Experience with Agile tools including Scaled Agile Framework (SAFe), Jira or VersionOne

Existing experience with budgeting and executing projects using formal Earned Value Management techniques

Experience within the Aerospace & Defense industry

Demonstrated SAP implementation

Experience working with ServiceNow

Experience working with PagerDuty

Experience with the Cognitus CIS-AD (Cognitus' Industry Solution for Aerospace and Defense) product

Experience with the Icertis Contract Intelligence product

Other important information:

By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Ability to work remotely:

Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.

Select the Telework classification for this position:

Employee that will telework full-time

Shift:

First

Work Schedule Information:

Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

Work Schedule:

4x10 hour day, 3 days off per week

Security Clearance:

None

LMCareers Business Unit:

ENTERPRISE BUSINESS SERVICES

Program:

1LMX

Department:

50252:DevSecOps Product Teams

Job Class:

Information Technology

Job Category:

Experienced Professional

City, State:

Aguadilla-PR, Fort Worth-TX, Littleton-CO, Marietta-GA, Moorestown-NJ, Orlando-FL, Owego-NY, Sunnyvale-CA

City:

Aguadilla, Fort Worth, Littleton, Marietta, Moorestown, Orlando, Owego, Sunnyvale

Zip:

00603, 08057, 13827, 30063, 32825, 76108, 80127, 94089

Virtual:

Yes

Relocation/Housing Stipend Available:

No

Req Type:

Full-Time

Direct/Indirect:

Indirect

At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.

Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.

Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $99,700 - $175,835. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well