Operations Lead - ABM : Job Details

Join to apply for the Lead of Operations role at ABM Industries.

Get AI-powered advice on this job and more exclusive features.

The Lead of Operations is accountable for providing optimal customer relations and facility management for the assigned facility in a cost-effective manner. Reports directly to ABM Vice President. Also responsible for overall contract customer satisfaction, service delivery levels, and financial performance to ensure they meet or exceed contract scope, terms, and conditions.

• Ensures optimal customer relations by maintaining constant communication with the customer. Provides high-quality operations and maintenance services to assure proper performance of engineered equipment and building systems, including managing maintenance and custodial services.
• Acts as the primary liaison with all customer departments, ensuring prompt, responsive, and effective service, and resolving inter-departmental concerns.
• Provides regular monthly written status reports to the customer and ABM management. Presents status and performance reports as necessary to keep customer management informed of atypical occurrences, staffing challenges, or building-related interruptions.
• Assists in preparing, recommending, and administering the annual facility budget with Facility Managers. Reports exceptions and adjusts the budget as necessary.
• Ensures compliance with customer and ABM policies (personnel, accounting, technical service, safety, health, ethical conduct). Communicates policies to subordinates and ensures adherence.
• Ensures compliance with federal, state, and local regulations (DER, OSHA, FLSA, EEO, ADA). Schedules and coordinates work priorities.
• Recommends work to be performed in-house or subcontracted; consults with technical resources for major changes.
• Balances reactive and preventive maintenance activities, monitors backlogs, and adjusts priorities accordingly.
• Utilizes CMMS or customer work order systems effectively.
• Develops or approves facility quality standards, reviews completed work, and ensures standards are met or exceeded.
• Negotiates major service contracts and approves smaller contracts delegated to subordinates.
• Develops and negotiates minor construction projects.
• Manages purchasing programs, approves major purchases, and audits delegated purchasing.
• Designs and implements administrative systems as needed.
• Ensures staff receives adequate training and participates in training programs.
• Manages staff according to ABM policies, including hiring, performance appraisals, and disciplinary actions.

• Bachelor's Degree in mechanical engineering or comparable experience.
• Certified Facility Manager or Real Property Administrator certifications are desirable.
• Demonstrated customer service skills and experience managing multiple buildings and sites.
• Experience with budget management for large departments.
• Knowledge of maintenance and custodial services integration.
• Working knowledge of mechanical, electrical, or building maintenance/construction.
• Excellent communication skills.
• Willingness to work non-standard days and hours.

Note: This description is not exhaustive; additional functions may be assigned as deemed appropriate.

$175,000 - $185,000 DOE. Offers may vary based on education, experience, skills, location, and market data. Participation in incentive or bonus programs may be available.

ABM offers a comprehensive benefits package. For details, visit ABM 2024 Employee Benefits | Staff & Management.