Operations Dispatcher - PNW Intermodal : Job Details

About the Company - PNW Intermodal, LLC provides superior service to our customers in the Pacific Northwest. We are dedicated and work diligently to maintain the highest level of customer satisfaction. Our commitment to providing professional intermodal services to all our valued customers in a safe and compliant manner is unparalleled. Our robust customer service and strong commitment is part of our philosophy and is passed along to all of our associates.

About the Role - PNW Intermodal is hiring an Operations Dispatcher to work at our Kent terminal. The ideal candidate will have 2-3 years of previous dispatcher experience in INTERMODAL transportation and/or logistics, good customer service, and be able to work on-site, Monday through Friday, 8a-5p. This role is a multi-faced role that will work with the Terminal Manager as backup to other team members during peak business periods, and as needed. Previous experience with international ports is required.

Responsibilities-

• Communicating with drivers to provide them with accurate and up-to-date delivery instructions, address any concerns or emergencies, and monitor progress throughout the assigned delivery routes.
• Tracking and monitoring the location of drivers and their progress using ELD tracking systems or other applicable tools.
• Acting as a point of contact for drivers, customers, and internal staff, addressing inquiries, resolving issues, and providing exceptional customer service. Will act as back-up to the customer service representative in times of heavy volume or periods of absence by the CSR.
• Maintaining accurate and organized records related to deliveries, including driver logs, delivery schedules, and any deviations or incidents that may occur.
• Continuously monitoring and assessing driver performance, identifying areas for improvement and providing feedback and training as necessary. Will be required to collaborate with the Terminal Manager on driver training.
• Additional duties as assigned.

Qualifications-

• High school diploma or equivalent.
• Additional certification in logistics or transportation is preferred.
• Minimum 2-3 years of proven experience as a Dispatcher or Customer Service Lead with dispatching experience in INTERMODAL transportation
• At least 1-2 years of International Port experience required.