Operations Director - MCI : Job Details

Lead, mentor, and motivate managers, supervisors, and frontline staff to consistently exceed operational targets. Oversee budgets, P&L, and resource allocation to maximize site performance and profitability. Champion a culture of accountability, collaboration, and service excellence. Direct all site operations, ensuring efficiency, compliance, and exceptional outcomes. Introduce and manage process improvements that boost productivity and elevate the customer experience. Build and maintain strong relationships with clients, stakeholders, and community partners. Manage quality assurance, productivity metrics, and workforce planning. Design and execute strategic sales initiatives aligned with company goals. Monitor and optimize KPIs, SLAs, and operational policies for peak performance. Set and manage sales forecasts and performance objectives. Establish best practices to maintain market competitiveness. Develop strategies to ensure outstanding customer satisfaction across all interactions...Operations, Director, Operation, Customer Experience, Performance, Manufacturing