Operations Director - Bluestone Software : Job Details

We are working with a leading Recruiting Process Outsourcing organization looking to hire a Regional Director of Operations for their marquee client in Northern California. Some local travel is required. You will manage approximately 10 direct reports overseeing about 4,000 warehouse workers.

Director of Operations

SUMMARY

Responsible for managing accounts at 5-8 client sites with revenues between $20 million and $35 million. The Director must maintain close relationships with each service team and at the management level with clients.

The role requires familiarity with all office tasks and activities to fill in when necessary. Financial and budgeting responsibilities include executing quarterly Quality Control audits.

The Director trains new managers, provides tools to improve service quality, and maintains SOPs, schedules, and frameworks. Regular action plans with each account help monitor activities and service standards.

Data integrity across all systems related to client operations is essential.

• Implement and negotiate client contracts, ensuring adherence by both parties.
• Supervise direct reports, ensuring high service standards.
• Develop knowledge of internal products and services, staying updated on software changes.
• Support account growth by identifying new opportunities.
• Delegate projects and follow up on completion.
• Provide training to new managers and identify training needs.
• Provide feedback and make personnel decisions based on site visits and regular action plans.
• Support managers with recruiting, financials, forecasting, and other issues.
• Manage financial budgets, including forecasts and cost-saving initiatives.
• Conduct quarterly QC audits and implement improvement actions.
• Maintain and evaluate SOPs across offices.
• Hire, evaluate, and negotiate pay for managers and supervisors.
• Oversee client satisfaction, addressing escalated issues and ensuring ongoing satisfaction.
• Report on client interactions and participate in client functions when possible.

• Analytical thinking
• Problem solving
• Project management
• Customer service
• Interpersonal skills
• Effective communication
• Change management
• Delegation
• Business acumen
• Cost consciousness
• Diversity awareness
• Judgment
• Professionalism

Education/Experience:

• Bachelor's degree required.
• Experience in high-volume staffing and operational management, including budgets.

Skills:

• Proficiency in MS Office (Excel, PowerPoint, Word).
• Strong presentation and communication skills.

Math Abilities:

• Ability to perform calculations involving discounts, interest, commissions, and percentages.