Operations Coordinator - FirstService Residential : Job Details

Description

Job Overview: Under the direction of the Senior Director of Operations, the Operations Coordinator is responsible for the day-to-day oversight of the parking garage and storage operations at Galaxy Towers, as well as supporting and coordinating capital improvement and renovation projects. This role serves as a key liaison between departments, vendors, contractors, and local officials, ensuring that both routine operations and long-term projects are executed effectively and in alignment with Galaxy Towers' standards. Schedule: Tuesday – Saturday, 9:00 AM – 5:00 PM Your Responsibilities: Garage & Storage Operations

• Oversees all parking garage-related functions including vehicle assignments, resident compliance, equipment troubleshooting, and record accuracy using BuildingLink, FLASH, and Egnyte.

• Manages waiting lists and audits for reserved parking and storage rooms; coordinates with Accounting to ensure proper billing and charge application.

• Investigates and resolves resident concerns related to parking garage operations, and communicates relevant notices to enforce compliance.

• Collaborates with Housekeeping, Maintenance, and Security to maintain a safe, clean, and orderly garage environment; provides coverage support as needed.

Project and Facilities Coordination

• Assists in planning, executing, and monitoring major capital projects (e.g., garage renovation, HVAC upgrades, pool repairs, hallway redecorating, and infrastructure improvements).

• Coordinates with contractors, engineers, inspectors, and municipal officials to ensure receipt of permits, compliance, and quality control.

• Prepares specifications, participates in bid processes, and qualifies vendors and contractors; monitors timelines and project milestones.

• Works closely with the Senior Director of Operations to identify repair needs and recommend operational improvements for efficiency and cost savings.

• Performs related duties as assigned to support project delivery and departmental goals.

• Ensures that all contract work is aligned with scope, budget, and compliance requirements.

• Available for weekend inspections and other events, as needed.

Skills & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.

• Bachelor's degree from a four-year college or university preferred; equivalent combination of education and relevant experience can be considered.

• Minimum of 3–5 years of experience in residential or multi-use property operations, project coordination, garage/facility oversight, or a related field.

• Strong computer proficiency in Microsoft Office, BuildingLink, FLASH, and document management systems such as Egnyte.

• Strong communication skills with the ability to read and interpret technical documents such as safety procedures, maintenance manuals, and contracts; proficient in writing reports and professional correspondence, and presenting information clearly in both written and verbal formats to a variety of stakeholders, including vendors, residents, and agencies.

• Solid analytical and mathematical capabilities, including interpreting budgets and pricing proposals, calculating percentages and proportions, and applying basic algebra and geometry to construction and project planning.

• Demonstrated problem-solving and reasoning ability, with a track record of resolving operational issues, adapting to changing priorities, and implementing effective solutions independently.

Physical Requirements and Work Environment

• Frequently required to walk, sit, stand, climb stairs, and use hands; occasional stooping, kneeling, and moderate lifting; must have adequate vision for reading, inspecting property, and computer use.

• Work involves both office and field environments, including exposure to outdoor weather, maintenance areas, construction sites, mechanical equipment, and varying noise levels.

What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $65,000 - $70,000 / annually Disclaimer Statement: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.